CAROLYN G. JOHNSON
Henrico,VA
Summary
Current Information Systems major seeking opportunities to serve the Commonwealth through acts of service. Technological specialist with undergraduate experience. Successful long-term experience in a variety of roles. Diverse skill set with leadership ability and customer service skills.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
12.2017 - Current
- Memorized over 100+ coffee, tea, and cocoa beverages and completed 150- 200 orders each day
- Performs cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member
- Presents oneself professionally and demonstrates clear communication with all customer interactions
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Associate Trainer
Panera Bread
04.2015 - 09.2018
- Honored to be promoted to Trainer after 2 years of service
- Awarded Associate of Celebration twice
- Assists the Manager in supervising associates, maintaining a friendly, efficient and appealing environment for all associates and customers.
- Identified and communicated to superiors concerning opportunities for curriculum enhancement.
- Assisted in monitoring trainee performance to identify gaps in training.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
Education
Bachelor of Science - Information Systems
Virginia Commonwealth University
Richmond, VA12.2023
Associate of Science -
Richard Bland College of William & Mary
Petersburg, VA05.2018
Skills
- Retail Management
- Adaptive and Creative
- POS System Operations
- Hospitality and Accommodation
- Ability to Adapt
- Solid Problem Solver
- Team Player
- Opening and Closing Coordination
- Exceptional Customer Service
- Food Preparation and Safety
- Staff Training
Timeline
Barista
Starbucks
12.2017 - Current
Associate Trainer
Panera Bread
04.2015 - 09.2018
Bachelor of Science - Information Systems
Virginia Commonwealth University
Associate of Science -
Richard Bland College of William & Mary
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