Carolyn Justin Roberts
Centre,AL
Summary
Results-driven individual with a background in customer service, organization and counting money at First Bank of Linden, BankTrust and United Bank. Cosmetology skills and social skills at Trendsetter Salon. I am skilled in clear communication and active listening, I excel in building strong client relationships and enhancing satisfaction. Proven ability to manage appointments efficiently while delivering exceptional service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Cosmetologist
Trendsetter Salon
Centre, AL
10.2024 - Current
- Provided consultations to clients on hair and skin care products.
- Performed a variety of hair services including cuts, coloring, perms and styling.
- Maintained cleanliness and organization of workstations and tools.
- Assisted in managing appointment schedules.
Substitute Teacher
Cherokee County Board Of Education
Cedar Bluff, AL
08.2022 - 05.2024
- Managed classroom behavior.
- Collaborated with teachers to support curriculum implementation and student success.
Head Teller
United Bank
Monroeville, AL
08.2009 - 01.2011
- Supervised daily cash handling, ensuring accuracy and compliance with bank policies.
- Trained and mentored new tellers on operational procedures and customer service best practices.
- Processed customer transactions efficiently, maintaining high levels of service quality.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
Teller
BankTrust Financial
Monroeville, AL
02.2008 - 08.2009
- Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Assisted customers in account inquiries, providing clear information on services and products.
- Maintained cash drawer accuracy through regular reconciliations and diligent record-keeping.
- Collaborated with team members to enhance customer service and improve transaction workflows.
Teller
First Bank of Linden
Linden, AL
08.2005 - 05.2008
- Identified potential cross-sell opportunities during customer interactions to promote banking services.
- Implemented best practices for cash handling, reducing discrepancies during audits and reviews.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Cosmetologist -
The Works School of Cosmetology
Centre, ALHigh School Diploma -
Thomasville High School
Thomasville, AL05.2002
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Clear communication
- Scheduling appointments
Timeline
Cosmetologist
Trendsetter Salon
10.2024 - Current
Substitute Teacher
Cherokee County Board Of Education
08.2022 - 05.2024
Head Teller
United Bank
08.2009 - 01.2011
Teller
BankTrust Financial
02.2008 - 08.2009
Teller
First Bank of Linden
08.2005 - 05.2008
Cosmetologist -
The Works School of Cosmetology
High School Diploma -
Thomasville High School