Carolynn Esquilin-Pereira
Buffalo,NY
Summary
Dynamic and detail-oriented bilingual professional with strong organizational skills and a proven ability to enhance customer service at Public Consulting Group, Inc. Experienced in data management and application processing, I excel in analytical problem-solving and effectively communicating with diverse stakeholders to ensure compliance and drive successful outcomes.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Public Partnerships
Buffalo
09.2025 - 06.2026
- Monitored client health status, reporting changes to appropriate healthcare professionals.
- Assisted clients with daily living activities, ensuring personal hygiene and comfort.
- Provided emotional support to clients, fostering a positive and encouraging environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Operation Associate 1
Public Consulting Group, Inc.
Newark, NJ
12.2021 - 02.2025
- Entered data into Registry and Member's profile.
- Serve as customer service representatives to the early childhood workforce, answering customer calls and delivering registry support and technical assistance (TA).
- Enter Registry data in order to process all applications, verify education and professional development hours.
- Follow up with Grant funds candidates to inform them of missing items required to complete the application process.
- Input grant funds data for each applicant and provides grant funds reports to the Executive Director.
- Enter grant funds and grant approvals into the Registry and coordinates with the Executive Director as needed for approvals and payments.
- Experienced in application processing for the Hiring and retention for the state of New Jersey.
- Experience in application processing for the TBT- Thriving by Three grant state of New Jersey.
- Experience in making sure documents submitted meet qualification requirements.
- Experience working with the Nebraska grants team QC applications review process.
- Experience in recreating documents for Washington state WAC code.
- Experienced in reviewing required documents and applications for the Calgrows program as well as processing applications.
- Remote Work
Lead Infant Teacher
Family Help Center
Buffalo, NY
03.2009 - 02.2020
- Designed and implemented age-appropriate curriculum fostering cognitive and social development.
- Mentored and guided junior teachers in classroom management and instructional strategies.
- Collaborated with parents to create individualized learning plans for each child.
- Assessed and documented children's progress through regular evaluations and observations.
- Established a safe, nurturing environment adhering to state regulations and best practices.
- Kept classroom and feeding areas clean, neat, and safe.
- Promoted development of social, emotional, and communication skills in infants.
Education
Human Services - Human Services
Erie Community College
Buffalo, NY05.2021
Associate of Applied Science - Early Childhood Education
Erie Community College
Buffalo, NY05.2019
Skills
- Strong organizational skills
- Excellent attention to detail
- Excellent writing skills
- Active listening skills
- Strong computer skills
- Very strong customer service orientation
- Proven ability to effectively present information and respond to questions from leadership, clients and customers
- Ability to manage time effectively in a fast paced environment
- Thorough attention to detail
- Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
- Proven analytical and problem-solving abilities
- Strong file management skills (electronic and Paper)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Care Assistant
Public Partnerships
09.2025 - 06.2026
Operation Associate 1
Public Consulting Group, Inc.
12.2021 - 02.2025
Lead Infant Teacher
Family Help Center
03.2009 - 02.2020
Human Services - Human Services
Erie Community College
Associate of Applied Science - Early Childhood Education
Erie Community College