Carolynn Hill
Henderson,Nevada
Summary
Have lived all over Canada, Australia and the United States. Experiencing so many cultures has given fostered an open mind and to work well with people from all walks of life. I have learned to adapt quickly to new environments and am an excellent communicator. Very analytical and organized due to years of secretarial work since the mid 90's. A team player
Overview
11
11
years of professional experience
Work History
Order Fulfillment Associate
Lowes Home Centers
03.2023 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Followed procedures at all times for personal and team safety.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Supervised and trained new staff in performing census.
Cash Office Associate
Lowes Home Centers
01.2023 - Current
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Contributed to a positive work atmosphere by demonstrating excellent teamwork skills and maintaining open communication with colleagues.
Customer Service Cashier
Lowes Home Centers
01.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Enhanced store security by identifying and reporting suspicious activities.
Administrative Clerk
Hiresmarter
09.2016 - 08.2023
- Arranged meetings and updated records to assist management
- Sorted, opened, and routed mail and deliveries
- Prioritized work schedule for Manager to meet deadlines
- Created and updated records and files
- Composed inter-office correspondence
- Proofread and edited professional documents
- Conducted research to assist with special projects
- Executed record filing system to maintain organization and management
- Created and updated physical records and digital files
Bookkeeping Administrative Assistant
Modern Family Homes
12.2013 - 05.2016
- Reconciled bank statements and credit card accounts.
- Maintained excellent financial standings by working closely with accountant.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Prepared documentation using Word and Excel.
- Inputted invoices, deposits, printed checks and attached supporting documentation and posted daily receipts and payments. Generated purchase orders using Quickbooks.
- Organized utility installation, inventory, liaised with trades, maintained safety and permits on job sites.
- Designed interiors and furnished show homes.
- Marketing for website and social media
Education
No Degree - English
Saint Anselm College
Manchester, NH06.2002
High School Diploma -
Paul Kane High School
St. Albert, Alberta Canada01.1981
Skills
- High sense of quality, standards and organization
- Careful attention to detail
- Make decisions after careful consideration of all variables
- Readily adapts to new projects and goals
- Will provide an analytical view of systems and procedures
- Tactful when explaining ideas that may impact others
Writing, hiking, dog training, reading
I like to write poetry and am working with an Editor to transition into short story writing. I am lucky enough to live in an area full of hiking trails that I enjoy with my two Manchester Terriers, Sophie and Jackson. I have owned horses in the past and enjoy reading stories about cowboys and ranch life, and also have an interest in reading about other cultures.
Timeline
Order Fulfillment Associate
Lowes Home Centers
03.2023 - Current
Cash Office Associate
Lowes Home Centers
01.2023 - Current
Customer Service Cashier
Lowes Home Centers
01.2023 - Current
Administrative Clerk
Hiresmarter
09.2016 - 08.2023
Bookkeeping Administrative Assistant
Modern Family Homes
12.2013 - 05.2016
No Degree - English
Saint Anselm College
High School Diploma -
Paul Kane High School
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