Carolynn Roberson
Birmingham
Summary
Committed and driven manager eager to utilize skills in merchandise design and customer engagement to aid in achieving company success. Excellent data analytical, organizational and decision making skills along with strong communication and interpersonal skills. Passionate about providing and creating exceptional service and results. Team player versed in managing multiple responsibilities and tasks while maintaining focus and accuracy of standards.
Overview
6
6
years of professional experience
Work History
Merchandising Manager
World Market
03.2023 - Current
- Executed company merchandising directives and maintained integrity of store displays to ensure an engaging and memorable experience for patrons.
- Drove sales through the strategic optimization of interactive and attractive store displays and merchandising standards
- Analyzed trends and evaluated merchandise sales, modifying products as required for increased profits
- Effectively organized projects, delegated tasks, and managed coworkers to maximize productiveness
Sales Associate
World Market
05.2021 - 03.2023
- Carried out assigned tasks and exceeded job requirements to ensure a well stocked, organized, and welcoming environment set to store standard
- Provided excellent customer service, answered inquires, and discerned an further needs of the consumer
- Demonstrated a high degree of sales skills to ensure the satisfaction and retention of the patron as well as increasing sales for the company
- Exhibited a working knowledge of the unique and extensive amount of products provided by the store
- Accurately processed transactions, returns, and exchange of currency
Events Customer Experience Team Member
BJCC
08.2018 - 03.2020
- Welcomed guests and responded to their needs, communicating important event information and aiding the navigation of the complex
- Responded proactively to stressful situations, keeping composure while using critical problem solving and adaptability to manage any unforeseen circumstances
- Maintained a professional attitude to uphold the reputation of the company
Education
Bachelor of Arts - Public Health
University of Alabama At Birmingham
Birmingham, AL12.2021
High School Diploma -
Alma Bryant High School
Irvington, AL04.2017
Skills
- Project Management
- Adaptability
- Interpersonal Communication
- Data- Driven decision making
- Proficient in MicroSoft and Excel
- Familiar with HTML
Timeline
Merchandising Manager
World Market
03.2023 - Current
Sales Associate
World Market
05.2021 - 03.2023
Events Customer Experience Team Member
BJCC
08.2018 - 03.2020
Bachelor of Arts - Public Health
University of Alabama At Birmingham
High School Diploma -
Alma Bryant High School
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