ANGELA HEGNER

Reconciled opening and closing till and safe counts, as well as prepared nightly deposits in accordance to company policy.

Managed and assigned team members tasks based on store needs.

Implemented resets and seasonal sets based on corporate provided planograms.

Operated cash register when needed.

Greeted and engaged with customers to help provide an excellent shopping experience.

Received and stocked new inventory.

Supported store manager in hiring and developing new team members.

• Operated multi-line phone systems to receive emergency calls and dispatch services.
• Provided clear and accurate information to callers during high-stress situations.
• Coordinated responses with law enforcement, fire departments, and medical services.
• Answered incoming 911 calls and determined the nature of emergency.
• Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
• Documented all relevant details from each call in computer-aided dispatch system.
• Received requests for non-emergency services such as tow trucks, ambulances, locksmiths, and dispatched resources accordingly.
• Maintained contact with callers until help arrived at scene.
• Researched vehicle, wanted and missing persons information.
• Responded to emergency calls routed by automatic distribution system.

• Stocked shelves with products to maintain organized displays.
• Assisted customers in locating items throughout the store.
• Monitored inventory levels to ensure product availability.
• Restocked merchandise during peak shopping hours for efficiency.
• Maintained cleanliness of aisles and storage areas for safety.
• Organized backroom storage for easy access to merchandise supplies.
• Stocked shelves with newly arrived products.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Lifted materials of varied weights on regular basis.
• Faced products on shelves and displays to meet company policies.
• Provided customer service by answering questions about product location, price and availability.
• Removed outdated products from shelves in accordance with company policy.
• Inspected stock for damage or defects and reported issues to management.
• Participated in physical inventories of stock on hand periodically.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Assisted with store displays and window dressing as needed.

• Supervised daily store operations and ensured compliance with company policies.
• Trained and mentored staff on customer service and sales techniques.
• Managed inventory levels and coordinated stock replenishment processes.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.
• Delegated work to staff, setting priorities and goals.
• Reconciled vendor invoices monthly.
• Resolved customer inquiries and complaints to enhance shopping experience.
• Implemented loss prevention strategies to minimize shrinkage in store assets.
• Monitored cash handling procedures to ensure accuracy in financial transactions.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.

• Trained, coached, and mentored staff to ensure that new programs were implemented smoothly.
• Kept track of and evaluated teams, identifying and focusing on areas where they could improve.
• Promoted a positive customer experience through day-to-day supervision and management.
• Was in charge of daily administrative tasks such as invoicing clients, emailing clients, and resolving problems.
• Oversaw the work of all teams in order to provide outstanding client experiences.
• Established project timelines and kept teams on track to meet milestones on time.
• Provided clients with customized and effective solutions that met their specific needs.
• Was a part of high-level hiring decisions and conducted interviews.

• Operated a cash register with 100% accuracy for cash, check, and credit card transactions.
• Replaced out-of-stock items with new products to satisfy dissatisfied customers.
• Greeted customers and directed them to the products they requested.
• Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking.
• Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
• Replenished and stocked merchandise in accordance with store merchandising layouts.
• Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
• Managed pricing merchandise, stocking shelves, and taking inventory of supplies.
• Answered product questions using up-to-date sales and store promotions information.
• Was in charge of replacing damaged or missing products in a timely and efficient manner.
• Inspected floor displays, noted missing items, and replenished merchandise as soon as possible.
• Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues.
• Actively sought out opportunities for personal growth and development.
• Completed physical inventory counts each week.
• Completed inventory counts, reordered stock, and depleted the supply of expired items.
• Reset shelves and kept them up to date with the latest planograms.
• Aided promotional efforts by updating signage to reflect price changes.
• Reduced waste by ensuring that proper restocking procedures were followed and that nearly-expired goods were promoted.
• Developed customer relationships in order to increase the likelihood of repeat business.
• Followed safety procedures to avoid falls and other injuries when stocking the store.
• Completed all daily tasks and special assignments in a timely and high-quality manner.

• Solved issues, improved operations, and provided excellent customer service.
• Performed targeted collections on accounts that were past due for more than 30 days.
• Had an excellent attendance record and was always on time for work.
• Responded to customer requests via phone and email, as well as answer questions and inquiries.
• Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
• Examined departmental documents to determine how they should be distributed and filed.