Lideya Darlington
Summerville,SC
Summary
Dynamic Assistant Manager at Cinemark with a proven track record in employee training and strategic planning. Recognized for exceptional customer service and adept problem-solving skills, I successfully implemented quality control measures that enhanced operational efficiency. Passionate about fostering team collaboration and driving performance improvements to achieve business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cinemark
Summerville, SC
06.2024 - Current
- Implemented quality control measures to uphold company standards.
- Established processes for monitoring customer satisfaction levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified needs of customers promptly and efficiently.
- Assigned work and monitored performance of project personnel.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Produced thorough, accurate and timely reports of project activities.
- Communicated regularly with customers to gain insights into their needs.
Sandwich Artist
SUBWAY®Restaurants
Summerville, SC
04.2024 - 08.2025
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Directed patrons to restrooms and other amenities within facility.
- Greeted customers and provided product knowledge.
- Completed opening, closing and shift change tasks by following company guidelines.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Informed customers of regular deals or monthly specials to upsell orders.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Delivered superior customer service focused on quality and meeting customer needs.
- Answered guest questions, delivering most accurate and updated information available.
- Maintained cleanliness of work area throughout shift.
Host
Bexley fish and raw bar
Summerville , SC
05.2022 - 04.2024
- Took reservations from patrons by phone or online.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered telephone to provide dining information and take reservations.
- Assisted servers in seating guests by escorting them to their tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assigned patrons to suitable tables according to server rotation.
Manager
Gamers Only
Summerville, SC
06.2022 - 11.2022
- Provided excellent customer service to ensure satisfaction.
- Communicated with customers and employees to answer questions or explain information.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Sandwich Artist
SUBWAY®Restaurants
Elkveiw, WV
04.2021 - 02.2022
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Directed patrons to restrooms and other amenities within facility.
- Greeted customers and provided product knowledge.
- Completed opening, closing and shift change tasks by following company guidelines.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Informed customers of regular deals or monthly specials to upsell orders.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Delivered superior customer service focused on quality and meeting customer needs.
- Answered guest questions, delivering most accurate and updated information available.
- Maintained cleanliness of work area throughout shift.
Server
Mexican Restaurants
Clendenin, WV
01.2021 - 01.2022
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted guests and provided menus.
- Responded to ad hoc cleaning duties at end of shift.
- Presented menus and answered questions regarding items.
- Maintained records of transactions made during shift as required by law or company policy.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
Richlands High School
Richlands, NC06-2021
Skills
- Customer service
- Employee training
- Problem solving
- Strategic planning
- Conflict resolution
- Problem resolution
- Data reporting
Affiliations
- Art & Animation
- Story Writting
- Media Evaluation
Certification
- Microsoft Word and Powerpoint Certified
- Foodsafe Certified
Timeline
Assistant Manager
Cinemark
06.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
04.2024 - 08.2025
Manager
Gamers Only
06.2022 - 11.2022
Host
Bexley fish and raw bar
05.2022 - 04.2024
Sandwich Artist
SUBWAY®Restaurants
04.2021 - 02.2022
Server
Mexican Restaurants
01.2021 - 01.2022
High School Diploma -
Richlands High School
Similar Profiles
Kennedy ScaliaKennedy Scalia
Theater Crew Member at CinemarkTheater Crew Member at Cinemark
Vibhav CheekatiVibhav Cheekati
Theatre Team Member at CinemarkTheatre Team Member at Cinemark
Elijah JosephElijah Joseph
Theatre Team Member at CinemarkTheatre Team Member at Cinemark
Breanna LuthroBreanna Luthro
Theater Crew Member at CinemarkTheater Crew Member at Cinemark
Dianne PiggottDianne Piggott
Clinical Research Coordinator at Coastal Carolina ResearchClinical Research Coordinator at Coastal Carolina Research