Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Melanie Brown

Summerville,SC

Summary

Seasoned General Manager with over 16 years in the hotel industry, specializing in operational efficiency, cost reduction, and team leadership. Demonstrates a strong ability to enhance customer satisfaction and drive business growth. Eager to leverage extensive background in staff training, budget management, and vendor relations in a dynamic new setting.

Overview

21
21
years of professional experience

Work History

General Manager

North Pointe Hospitality
Charleston, SC
12.2023 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments, and direction.

Regional Taskforce General Manager

Hilton Worldwide
Charleston, US
02.2020 - 12.2023
  • Ensure smooth operations at 14 different properties as needed
  • Served as acting General Manager during property vacancies or employee leaves
  • Established protocols to ensure compliance and efficiency
  • Oversaw team operations, maintaining precise financial records
  • In this role, I have to instantly grasp the property's financial status, staffing needs, and training requirements. I ensure that we comply with brand standards, properly code and submit all invoices for payment, handle purchasing for the properties, maintain great relationships with vendors, and ensure consistent guest and staff satisfaction. All of this is done while controlling the budget without any negative impact on service levels.
  • Oversaw timely completion of period-ending reports
  • Oversee talent acquisition and separation decisions
  • In this role I reported to the Area Vice President

General Manager

Refresh Spa
North Charleston, US
01.2016 - 12.2019
  • Overseen start and end-of-day procedures efficiently.
  • Ensured accurate financial tracking through systematic deposit management and report generation
  • Developed and launched a membership program
  • Developed comprehensive schedules
  • Oversaw procurement tasks for all products designated for sale
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Assistant General Manager (AGM)

Towne Place Suites Mt Pleasant
Mount Pleasant, US
01.2013 - 01.2016
  • Assumed General Manager duties when required
  • Managed cash accounting, marketing, staffing and human resources.
  • Ensured that customer service standards were met or exceeded at all times.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Analyzed financial data and prepared reports for senior management.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Motivated and led team members to work together to achieve targets.

Dual Property Assistant General Manager

Charlestowne Hotels
Charleston, SC
02.2004 - 04.2013
  • Ensured that customer service standards were met or exceeded at all times.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Analyzed financial data and prepared reports for senior management.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Prepared weekly schedules for staff members based on their availability.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Oversaw payroll preparation and administration for staff.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Coordinated with the General Manager to develop and implement strategic plans.

Education

High school diploma -

Academic Magnet High School
Charleston, SC
06.1997

Skills

  • Bank Reconciliation
  • Accounts Payable
  • Journal Entries
  • Strategic Planning
  • Financial Report Writing
  • Profit & Loss
  • Accounts Receivable
  • Account Reconciliation
  • General Ledger Accounting
  • Office Management
  • General Ledger Reconciliation
  • Payroll
  • Marketing
  • Budgeting
  • Cross-functional team management
  • Skilled negotiator
  • Analytical Skills
  • Employee Development
  • Budget Analysis
  • Cost analysis and savings
  • Networking abilities
  • Problem Resolution

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

References

References available upon request.

Timeline

General Manager

North Pointe Hospitality
12.2023 - Current

Regional Taskforce General Manager

Hilton Worldwide
02.2020 - 12.2023

General Manager

Refresh Spa
01.2016 - 12.2019

Assistant General Manager (AGM)

Towne Place Suites Mt Pleasant
01.2013 - 01.2016

Dual Property Assistant General Manager

Charlestowne Hotels
02.2004 - 04.2013

High school diploma -

Academic Magnet High School

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