Carolynn Renee DeFouw

• Oversee and maintain operational aspect of The Holland Civic Center Place before, during, and after events
• Manage the operations of over 20 events monthly
• Created business proposals to increase customer satisfaction through usage of lighting technologies
• Communicate clearly with clients to ensure the needs of each client is fulfilled properly
• Build floor plans and execute construction of those plans to fit each individual event
• Basic cleaning and repair of building as needed
• Ensure SOPs are being followed by staff for both safe and correct performance of duties
• Attend meetings and trainings to help further knowledge of industry and to gain better understanding on how to improve quality and efficiency of work
• During certain events, will take lead on security and dealing with confrontations that may arise
• As key holder to the building, am a part of ensuring the building is secure along with all of its internal holdings.
• Increased client satisfaction by delivering AV productions tailored to their specific needs.
• Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.

• Ensure all clients file paperwork to standards of Michigan's laws before tattoo or piercing work is done
• Managed over 50 clients paperwork and scheduling weekly
• Collect all paperwork into organized files to be pulled out should it be needed for inspections
• Ensure clean conditions in tattoo parlor per state regulations
• Order and sort new inventory for shop
• Answer phone calls, emails and messages from clients
• Schedule clients for all tattoos or piercings
• Calculate and maintain documentation of expenses and income for use for payroll
• Ensure that building is properly secure before end of each work day.

Setup of dining room for lunch and dinner times

• Prepare meals with cook
• Take orders from residents and serve orders in timely fashion
• Post dining cleanup and bussing tablles
• Attend monthly training to further ability to serve residents of any form and/or mental cognizance.