Carreo Charleston
Woodhouse Chrysler Dodge Jeep Ram (CIDR)
Bellevue,NE
16
years of professional experience
Compassionate professional with 10+ years of leadership, customer service, operations, and safety experience, including over five years in management. Seeking to transition into human services, youth programs, rehabilitation, disability support, or senior transportation, while leveraging strong communication, mentoring, advocacy, and leadership skills.
Work History
Service Advisor
9 Months- Managed claims processing, ensuring compliance with work place guidelines
- Implemented streamlined documentation processes, enhancing accuracy in records and customer interactions.
- Trained junior staff on writing documentation best practices, improving team efficiency and knowledge retention.
- Addressed clients concerns promptly and professionally, fostering trust and loyalty among clientele.
Service Advisor
1 Year 5 Months- Coordinated repair orders and estimates while facilitating customer communication and scheduling.
- Managed claims processing, ensuring compliance with manufacturer guidelines and timely reimbursements.
- Implemented streamlined documentation processes, enhancing accuracy in service records and customer interactions.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Service Advisor
8 Months- Managed claims processing, ensuring compliance with work place guidelines
- Implemented streamlined documentation processes, enhancing accuracy in records and customer interactions.
- Trained staff on writing documentation best practices, improving team efficiency and knowledge retention.
- Addressed clients concerns promptly and professionally, fostering trust and loyalty among clientele.
Automotive Inspector
7 Months- Performed emissions inspections and regulatory documentation.
Service Manager
1 Year 1 Month- Led service operations, trained staff, resolved escalations.
- Collaborated with upper management to align service strategies with company objectives.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented training programs to enhance staff skills and improve operational efficiency.
Assistant Manager
2 Years 2 Months- Supervised operations, inventory, and employee training.
- Led cross-functional meetings to align departmental goals with overall business objectives, facilitating collaboration.
- Monitored compliance with safety protocols, ensuring a secure work environment for all staff members.
- Supervised day-to-day operations to meet performance, quality and expectations.
- Maintained a clean, safe, and organized store environment to enhance the client experience
Safety Coordinator
1 Year 10 Months- Delivered OSHA training and conducted safety audits.
- Analyzed incident reports to identify trends, recommending improvements to prevent future occurrences.
- Led safety meetings, fostering open communication regarding best practices and incident prevention strategies.
- Drove initiatives that improved emergency response plans, ensuring preparedness for potential incidents or crises.
Housekeeping Supervisor
4 Years 1 Month- Managed staff schedules, conducted training, and ensured quality control.
- Trained and mentored staff on efficient cleaning techniques and best practices.
- Developed and implemented improved housekeeping workflows to enhance team efficiency.
- Facilitated communication between housekeeping staff and nursing teams to meet patient needs effectively.
Education
- Human Resources Certification
In Progress
- Automotive Technology
In Progress
Skills
Customer advocacy
Conflict resolution
Emotional support
Transportation support
Customer relationship management
Organizational multitasking
Behavioral oversight
Compassionate care
Customer relationship
Client documentation
HIPAA compliance
Documentation
Interests
Youth mentor
providing guidance and support to empower the next generation of leaders.
Getting involved in local advocacy groups to promote positive change in the community.
Volunteer Work
Outdoor Recreation
I participate in various sports activities for physical activity
camaraderie
and personal growth.
I like working with my hands and fixing things.
Strategy Games
Auto Repair/Restoration
Reading
Timeline
Service Advisor
Woodhouse Chrysler Dodge Jeep Ram (CIDR)
12.2025 - 09.2026Read More
Service Advisor
Woodhouse Ford South
07.2024 - 12.2025Read More
Service Advisor
Earnhardt Hyundai Genesis
11.2023 - 07.2024Read More
Automotive Inspector
ADEQ
05.2023 - 12.2023Read More
Service Manager
Firestone Complete Auto Care
11.2021 - 12.2022Read More
Assistant Manager
AutoZone
02.2020 - 04.2022Read More
Safety Coordinator
Green Plains Renewable Energy
05.2018 - 03.2020Read More
Housekeeping Supervisor
CHI Health Immanuel
06.2010 - 07.2014Read More
Universal Technical Institute
from Automotive Technology
Read More
Coursera
from Human Resources Certification
Read More