Carrey Walker
Charlotte,NC
Summary
Compassionate professional in healthcare support with a proven track record of productivity and efficient task completion. Skilled in patient transportation, basic medical assistance, and maintaining cleanliness and organization within healthcare environments. Excel in communication, empathy, and teamwork, ensuring optimal patient care and smooth operational flow.
Overview
15
15
years of professional experience
Work History
Patient Support Representative
Upscript Pharmacy
Scottsdale, Remote
12.2017 - 08.2024
- Managed billing processes, including the creation and submission of claims, ensuring timely and accurate processing in Salesforce
- Coordinated prior authorizations, working directly with healthcare providers, insurance companies, and patients to facilitate approval and ensure continued care
- Provided clear communication and support to healthcare professionals (HCPs) through phone, chat, and email to resolve inquiries and support case progress
- Assisted in AE/SE counseling cases by addressing client needs and providing guidance on treatment options and care plans
- Actively managed work orders, ensuring cases were promptly moved to the next status in a timely and efficient manner
- Maintained detailed documentation of interactions and case status to support internal teams and improve workflow efficiency in Salesforce
Prior Authorization Account Coordinator (Outbound)
McKesson
Cary, Remote in NC
01.2016 - 01.2022
- Placing calls to Pharmacies or HCPO (Healthcare Provider Offices) regarding Prior Authorizations
- Notating PA statuses and approval dates
- Faxing/Re-Faxing Prior Authorization's as needed
- Following up on renewal status of Prior Authorizations
- Following up on Appeals submitted for Prior Authorizations
Lab Accession
Star Med
Charlotte, NC
12.2015 - 01.2022
- Pack and ship specimens to proper testing facilities
- Meet department activity and production goals
- Properly prepare and store excess specimen samples
- Data entry of patient information in an accurate and timely manner
- Resolve and document any problem specimens
- Prepare laboratory specimens for analysis and testing
- Unpack and route specimens to their respective staging areas
- Accurately identify and label specimens
Recruiting Coordinator II (HRIS)
Wal-Mart Corporate Office GBS
Charlotte, NC
01.2015 - 05.2019
- Approving and Posting Requisitions
- Inviting all eligible candidates to Interview, and or Orientation based on candidates HR Status
- Collaborated with recruitment and HR professional to achieve hiring goals
- Planned and executed recruitment events to bring in area candidates
- Managed and updated recruitment ATS and CMS software
- Managed full-cycle recruiting processes for managerial and executive-level vacancies
- Process, verify, and maintain all personnel related documentation and employee changes, corrections, department transfers, and other HR related information in our HR system of record, with the utmost confidentiality
- Workforce planning
- Talent Acquisition Specialist
Lead Recruiter
MVP Staffing
Charlotte, NC
05.2015 - 12.2017
- Responsible for the entire recruiting process and the Lead of the Recruiting Team
- Making job offers
- Via email or phone
- Administering drug test
- Initiating background check
- Prescreening applicants
- Taking walk-ins, phone calls and emails
- Entering applicant in PRISM Payroll system
- Processing payroll for at least 6 clients every Monday due by next day no later than 3:00pm
Assistant Store Manager
Family Dollar
Charlotte, NC
06.2010 - 02.2016
- Opened and closed the store, In addition to, counting cash drawers, making bank deposits and confirming safe is $800.00
- Unloaded trucks, stocked shelves, and carried merchandise out on the sales floor for customers
- Completed floor replenishments to guarantee size availability and promote customer service
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Oversaw aspects of maintenance, inventory, and daily activity management
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
Phone Banker
Wells Fargo Call Center
Charlotte, NC
01.2010 - 05.2015
- Assisted customers select products the best fit their professional needs
- Exceed personal sales goals for three quarters straight
- Educated customers on product and services offerings
Human Resources Benefit Specialist
UnitedHealth Group
Concord, NC
10.2009 - 10.2014
- Receiving Inbound calls from Medicare Advantage West members regarding Prescription Drug Coverage
- Going over drug formularies
- Contacting Physician regarding Members coveted services
Education
Associate in Applied Science Business Administration Human Resources Management - Business Administration And Management
Fayetteville Technical Community College
Fayetteville, NC05-2017
HS Diploma -
Independence High School
Charlotte, NC06.2009
Skills
- Sales Management
- Customer Service
- Accounts payable and receivable
- Data entry
- File and data retrieval systems
- Work ethic
- Working collaboratively
- Team building
- Friendly, positive attitude
- Using computers and computer systems
- Providing information to supervisors, co-workers, and employees
- Modern office practices, procedures, and equipment
- Salesforce
- Staffcom
- PayChex
- ADP
- Bullhorn
Additionalinformation - Notes
Willing to relocate: Anywhere, and authorized to work in the US for any employer.
Timeline
Patient Support Representative
Upscript Pharmacy
12.2017 - 08.2024
Prior Authorization Account Coordinator (Outbound)
McKesson
01.2016 - 01.2022
Lab Accession
Star Med
12.2015 - 01.2022
Lead Recruiter
MVP Staffing
05.2015 - 12.2017
Recruiting Coordinator II (HRIS)
Wal-Mart Corporate Office GBS
01.2015 - 05.2019
Assistant Store Manager
Family Dollar
06.2010 - 02.2016
Phone Banker
Wells Fargo Call Center
01.2010 - 05.2015
Human Resources Benefit Specialist
UnitedHealth Group
10.2009 - 10.2014
Associate in Applied Science Business Administration Human Resources Management - Business Administration And Management
Fayetteville Technical Community College
HS Diploma -
Independence High School