KEINA WILLIAMS
Atlanta,GA
Work Preference
Summary
Results-driven care management expert with a track record in enhancing client outcomes through strategic service coordination and advocacy. Expertise in developing person-centered care plans and leading interdisciplinary teams to ensure compliance and quality service delivery. Passionate about fostering community relationships and empowering individuals and families facing complex needs.
Overview
23
23
years of professional experience
Work History
Patient Support Representative
PLEIO / Goodstarter
Remote
01.2024 - Current
- Contacted patients by phone to deliver medication education and adherence coaching, fostering trust through active listening and clear communication.
- Handled patient inquiries, utilizing effective communication and active listening to address concerns and provide support.
- Maintained compliance with HIPAA regulations, safeguarding patient privacy and confidentiality of health information.
Project Manager
CamCo Enterprise
Atlanta, GA
01.2017 - Current
- Coordinate projects, schedules, documentation, and stakeholder communication across multiple concurrent priorities.
- Maintain organized records and ensure deliverables are completed accurately and on schedule, reflecting strong organizational and PC literacy skills.
Regional Supervisor / Case Manager
Creative Community Services
Norcross, GA
10.2007 - 03.2012
- Managed and coordinated community-based support services for a caseload of individuals with complex needs, conducting in-home assessments to evaluate health, safety, and service effectiveness.
- Developed and managed person-centered care plans through annual planning and review meetings, ensuring each plan afforded stability, clarity, and peace of mind for clients and families.
- Coordinated medical, behavioral, social, and community-based services, enhancing communication among clients, families, healthcare professionals, and service providers.
- Maintained accurate, compliant case documentation in accordance with Medicaid and Medicare guidelines.
- Supervised and mentored a team of three coordinators, ensuring consistent quality and effectiveness in service delivery.
- Advocated for client rights and access to services, promoting independence and well-being within the professional community.
Program Manager
Georgia Community Supports and Solutions
Atlanta, GA
01.2006 - 12.2006
- Monitored compliance and quality assurance standards, overseeing client-related financial resources exceeding $100,000 to ensure program integrity.
- Coordinated service delivery and individualized care planning across an interdisciplinary team to improve client outcomes.
- Led community-based care management programs, managing a team of four professionals and 62 support staff to enhance service delivery.
- Cultivated relationships with outside professionals and community partners to strengthen collaborative service efforts.
Support Coordinator
Columbus Community Services
Atlanta, GA
04.2003 - 01.2006
- Managed caseload of approximately 45 individuals, developing and monitoring individualized, person-centered service plans that enhanced client well-being.
- Coordinated access to medical, educational, social, vocational, and community resources, facilitating support for clients and families.
- Facilitated communication and built collaborative relationships among clients, families, providers, and community agencies.
- Conducted annual reviews and assessments, completing DMA-6 renewals to ensure continuity of care for clients.
- Maintained detailed case records and documentation in full compliance with agency requirements.
Education
Master of Science (M.S.) - Health Administration
Central Michigan University
Mount PleasantBachelor of General Studies -
Indiana University
BloomingtonSkills
- Medication education training
- HIPAA compliance
- Care coordination
- Care management
- Care planning
- Client service delivery
- Client & Family Advocacy
- Patient issue resolution
- Community outreach
- Service Coordination
- Medicaid/Medicare Compliance
- Patient data management
- Case management systems
- Program management
- Healthcare systems
- Microsoft office
- Time Management & Multitasking
- Team collaboration
- Professional liaison
- Attention to Detail
- Strong Written and Verbal Communication
- Effective communication
- Active listening
- Interpersonal communication
- Problem solving
- Teamwork and independence
- Follow-up coordination
- Effective communication
Timeline
Patient Support Representative
PLEIO / Goodstarter
01.2024 - Current
Project Manager
CamCo Enterprise
01.2017 - Current
Regional Supervisor / Case Manager
Creative Community Services
10.2007 - 03.2012
Program Manager
Georgia Community Supports and Solutions
01.2006 - 12.2006
Support Coordinator
Columbus Community Services
04.2003 - 01.2006
Master of Science (M.S.) - Health Administration
Central Michigan University
Bachelor of General Studies -
Indiana University