Jalissa Silva
Pasadena,TX
Summary
Healthcare Support professional with experience verifying patient insurance coverage, confirming patient identity, and communicating insurance information to medical facilities. Skilled in high-volume phone communication, accurate documentation, and handling sensitive information in compliance with HIPAA regulations. Seeking a front desk or administrative role in a healthcare setting where strong communication, organization, and patient interaction skills are essential.
Overview
7
7
years of professional experience
Work History
Patient Support Representative
RCA
07.2022 - Current
- Contact patients by phone to verify insurance coverage and confirm policy ownership
- Accurately document verified insurance information and submit details to hospital facilities for billing purposes
- Confirm patient demographics and insurance data to support correct processing
- Communicate clearly and professionally with patients regarding insurance-related questions
- Handle sensitive personal and insurance information in compliance with HIPAA guidelines
- Work efficiently in a fast-paced, phone-based environment requiring accuracy and attention to detail
Sales Director
Cricket Wireless
12.2021 - 06.2022
- Explained pricing, payment options, and service plans clearly to customers
- Managed customer interactions involving sensitive account and payment information
- Maintained organized records and supported daily store operations
- Delivered professional customer service while meeting performance expectations
Phone Operator
Access To Care And Outreach, Community Bridges
06.2021 - 07.2021
- Answered inbound calls and directed callers to appropriate departments
- Collected and documented caller information accurately
- Maintained calm, respectful communication in healthcare-related situations
Food Service Worker
Wingstop Restaurant
12.2019 - 03.2021
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Attended food program workshops and participated in career development activities.
- Monitored inventory to keep adequate stock of food items and supplies.
Sales Associate
Justice Tween Brands
12.2018 - 01.2019
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Dobie High School
Houston, TX05.2021
Skills
- Insurance Verification & Eligibility Confirmation
- Patient Identity Verification
- HIPAA Compliance & Confidentiality
- Phone-Based Patient Communication
- Accurate Data Entry & Documentation
- High-Volume Call Support
- Professional Customer & Patient Interaction
- Time Management & Multitasking
- Basic Scheduling Coordination
Timeline
Patient Support Representative
RCA
07.2022 - Current
Sales Director
Cricket Wireless
12.2021 - 06.2022
Phone Operator
Access To Care And Outreach, Community Bridges
06.2021 - 07.2021
Food Service Worker
Wingstop Restaurant
12.2019 - 03.2021
Sales Associate
Justice Tween Brands
12.2018 - 01.2019
High School Diploma -
Dobie High School