Diana Lopez
Houston,TX
Summary
Dedicated Patient Support Representative with strong communication skills and a focus on customer service and HIPAA compliance. Committed to enhancing patient experiences through effective problem-solving and streamlined operations. Experienced with patient care and support services. Uses effective communication techniques to ensure patient needs are met and concerns are addressed promptly. Knowledge of healthcare protocols and patient management systems.
Overview
8
8
years of professional experience
Work History
Patient Support Representative
Resource Corporation of America
2025.07 - Current
- Resolved patient inquiries and concerns by providing accurate information and support.
- Educated patients on available resources, ensuring clear understanding of their healthcare options.
- Maintained comprehensive records using electronic health record systems for improved data accuracy.
- Trained new staff on company protocols and customer service best practices to enhance team performance.
- Conducted regular audits of patient files to ensure accuracy and completeness, identifying areas for improvement and implementing corrective actions as needed.
- Handled insurance verification tasks accurately i improve overall wellbeing.
- Assisted in the implementation of new electronic health record system, enhancing patient data management and accessibility.
- Streamlined call center operations by implementing new processes, resulting in reduced wait times and increased productivity.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Youth Care Worker
Southwest Key Program
2022.03 - 2025.03
- Supervised daily activities to ensure safety and welfare of youth in care.
- Implemented behavior management strategies to promote positive interactions among residents.
- Collaborated with multidisciplinary teams to develop individualized treatment plans.
- Conducted intake assessments and monitored progress toward personal goals.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Promoted emotional well-being by providing individualized support and counselin1ss personal challenges faced by each youth.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
Footwear Associate
Academy Sports Outdoors
2018.07 - 2021.01
- Assisted customers in selecting footwear based on style, fit, and performance needs.
- Maintained organized inventory displays to enhance product visibility and sal-es potential.
- Processed transactions efficiently and accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings-.
- Conducted regular stock checks to ensure inventory accuracy and availability of products.
- Resolved customer inquiries and complaints promptly to foster positive shopping experiences.
- Assisted in visual merchandising tasks such as creating eye-catching displays that showcased the season''s latest styles and trends.
Education
High School Diploma -
Channelview High-school
Channelview, TX05.2019
Skills
- HIPAA compliance
- Patient confidentiality
- Microsoft office
- Call center experience '
- Eligibility determination
- Flexibility and adaptability
- Insurance verification
- Customer service
- Effective communication
- Customer support
- Fluent bilingualism
Timeline
Patient Support Representative
Resource Corporation of America
2025.07 - Current
Youth Care Worker
Southwest Key Program
2022.03 - 2025.03
Footwear Associate
Academy Sports Outdoors
2018.07 - 2021.01
High School Diploma -
Channelview High-school