Dazani Thomas
North Little Rock,AR
Summary
Energetic Healthcare Professional experienced in enhancing patient experiences through effective communication and organizational skills. Achieved improved team performance by developing training materials and streamlining operational processes. Focused on transitioning skills into new fields to drive positive outcomes and foster supportive environments.
Overview
3
3
years of professional experience
Work History
Patient Support Representative
Optum Healthcare
05.2025 - Current
- Assisted patients with inquiries, delivering accurate information and personalized support to enhance patient experience.
- Collaborated with healthcare teams to coordinate patient services, improving communication and continuity of care.
- Educated patients about treatment options, and enhancing understanding of care processes.
- Maintained patient records in electronic health record systems, promoting efficient data management and accessibility.
Assistant Manager
DTLR
08.2024 - 05.2025
- Assisted in daily operations to streamline workflow and foster team collaboration.
- Supported management in scheduling staff and coordinating daily tasks to meet operational goals.
- Developed training materials for new employees to improve onboarding experience and knowledge retention.
- Developed training materials for new employees, enhancing onboarding experience and knowledge retention.
- Resolved customer complaints and addressed concerns to maintain a positive shopping experience.
Server Shift Leader
XPERIENCE Kitchen Lounge
12.2023 - 08.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on menu knowledge and point-of-sale systems.
- Coordinated shift schedules to ensure optimal team coverage during peak hours, improving service efficiency.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Built strong relationships with regular customers through friendly interactions. with regular customers.
- Built strong relationships with regular customers, fostering loyalty and repeat business.
- Resolved customer concerns promptly, delivering personalized solutions to enhance satisfaction.
Skills
- HIPAA compliance
- Patient safety
- Patient care standards
- Patient interaction
- Patient advocacy
- Health and safety compliance
- Attention to detail
- Conflict resolution
- Diversity awareness
Timeline
Patient Support Representative
Optum Healthcare
05.2025 - Current
Assistant Manager
DTLR
08.2024 - 05.2025
Server Shift Leader
XPERIENCE Kitchen Lounge
12.2023 - 08.2024