Carri Borowski

Answer phone calls, respond to emails, manage daily financial transactions, and maintain accurate records. I prepare estimates and send them to prospective customers, track and pay invoices on time, and ensure the accuracy of accounts receivable and payable information. Monitor client payments and promptly contact clients about past-due payments. Perform general bookkeeping duties, such as depositing payments, reconciling bank statements, creating journal entries, and coordinating budget tracking and expense monitoring for each job. I also perform in-house audits monthly, and process weekly payroll for our growing staff using QuickBooks products.

Implemented HR policies that align with company values and legal requirements. I also assisted in the administration of benefits programs such as health insurance, retirement plans, vacation time. I performed payroll duties biweekly, paid vendor invoices, and did all accounting functions for the office using PeachTree software. I was also briefly cross-trained in the field positions, and prepared detailed appraisal reports for residential and commercial properties. Lastly, I processed exemption applications that residents would turn in, processed business tax returns, and helped citizens understand their tax bills by explaining the appraisal values and line items on the bills.

Secretary for the Public Safety Coordinating Council committee meetings and recorded meeting minutes for distribution to officials and staff members. Prepared ordinances, resolutions, and proclamations to be executed, recorded, archived, and distributed. Issued public notification of official activities or meetings to the public. Updated municipal codes and County Code documents. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Created, organized and maintained employee personnel files to keep sensitive data secure. Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process. Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork. Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations. Conducted employment verification and background investigation to facilitate hiring process. Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues. Posted job announcements and pre-screened applicants for available positions. Answered questions regarding salaries, benefits and other pertinent information. Managed compensation, insurance and vacation days within employee benefits programs. Built and developed lasting relationships with employees, peers, upper management and outside vendors. Liaised between employees and benefit providers, serving as a resource to answer benefit-related questions. Worked to devise and update policies as needed for organizational accountability and workplace health. Conducted benefit enrollment for all new hires and managed open enrollment for all departments annually. Processed all Payroll Status Change Forms for merit increases, interdepartmental transfers, and promotions. Handled all FMLA, short-term, and long-term disability claims for employees and processed workers' compensation claims. Creating or re-arranging organizational charts, and updating job descriptions on an as needed basis.

Maintained confidentiality of bank records and client information.

Researched and resolved customer issues on personal savings, checking, and lines of credit accounts. Ordered checks, placed stop payment orders, and conducted additional special services for customers. Directed specific questions to appropriate branch personnel. Opened new checking, savings, and lines of credit for customer accounts. Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds. Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks. Cashed customer checks, verified identification, and checked account balances in accordance with bank policy. Reconciled cash and checks against computer records at end of shift. Entered transactions into the computer and issued customer receipts. Explained bank services, financial products, and applicable fees to customers.

Sourced new vendors for purchasing needs. Collected operations data and created spreadsheets detailing trends. Maintained appropriate inventory levels to meet personnel and corporate needs. Verified quantities received against bills of lading, contracts, purchase requests, and shipping documents. Prepared, coordinated, and communicated price quotes, terms of sale, delivery dates, and service obligations to customers and contractors. Conducted new volunteer orientation and training sessions to discuss requirements and expectations. Maintained accurate records to track volunteer participation hours. Tracked and scheduled volunteers based on skillset and availability. Answered inbound calls, chats, and emails to facilitate customer service. Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records. Managed office inventory and placed new supply orders. Processed invoice payments and recorded information in the account database. Contacted vendors to follow up on late invoices.