Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Carri Drago, CPC-A

Carri Drago, CPC-A

Naples,FL

Summary

I am a detail-oriented and highly organized Medical Billing and Coding Specialist with over 30 years of experience in healthcare administrative support, insurance billing, and patient account management. I’ve recently completed CPC training and am currently credentialed as a CPC-A, with strong knowledge of ICD-10-CM, CPT, and HCPCS Level II coding guidelines, medical terminology, and documentation compliance. I have successfully completed the first year of CPC apprenticeship, gaining hands-on experience in accurate code assignment, claims review, and regulatory compliance. I bring extensive practical expertise in insurance claims processing, denial resolution, accounts receivable management, and HIPAA compliance, providing a strong foundation for continued growth in professional medical coding. Dependable, and committed to accuracy, efficiency, and continuous learning.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Accounts Manager / Insurance Coordinator

Pelican Landing Dental
Naples, FL
02.2022 - Current
  • Verified insurance benefits, filed insurance claims, and managed appeals and follow-ups.
  • Oversaw monthly financial goals and processed vendor invoices.
  • Posted patient and insurance payments; balanced daily reports.
  • Managed office supply orders and employee dental benefit records.

Front Desk Coordinator

Westshore OMS
Naples, FL
11.2018 - 02.2022
  • Scheduled appointments, handled patient check-in/out, and processed payments.
  • Verified insurance benefits and coordinated medical clearances.
  • Managed treatment plans, e-prescriptions, and daily reports.
  • Imported x-rays and referrals; ensured pre-surgical consent accuracy.

Accounts Receivable / Billing Coordinator

Meridian Treatment Solutions
Fort Lauderdale, FL
03.2015 - 11.2018
  • Posted incoming payments and managed bank deposits.
  • Ran reports on delinquent accounts and followed up on collections.
  • Conducted financial and insurance intake for new clients.

Billing / Insurance Verifier

Health Diagnostics
Ormond Beach, FL
02.2013 - 03.2015
  • Verified benefits and obtained authorizations for procedures.
  • Scheduled appointments and coordinated with PIP adjusters.
  • Managed patient intake and maintained medical records.

Urgent Care Biller / Lab Liaison

NCH Healthcare Group / Anchor Health Centers / Naples Family Practice
Naples, FL
07.1994 - 12.2012
  • Managed urgent care billing and insurance follow-ups.
  • Filed appeals and verified lab billing accuracy using Orchard Lab System.
  • Handled billing for county physicals and coordinated lab billing across departments.

Lab Administrative Assistant

Anchor Health Centers
Naples, FL
01.1998 - 08.2008
  • Entered and verified lab orders; coordinated billing and specimen transfer.
  • Assisted at the front desk for check-in, check-out, and phone coverage.

Medical Office Receptionist

Naples Family Practice
Naples, FL
07.1994 - 01.1998
  • Scheduled appointments and performed front-desk administrative tasks.
  • Prepared charts, collected co-pays, and organized medical records.

Education

AAPC

Skills

  • Account management
  • Cash flow management
  • AP and AR management
  • Invoicing
  • Medical and Dental coding
  • Insurance claims and appeals

Certification

CPC-A

Languages

English
Native or Bilingual

Timeline

Accounts Manager / Insurance Coordinator

Pelican Landing Dental
02.2022 - Current

Front Desk Coordinator

Westshore OMS
11.2018 - 02.2022

Accounts Receivable / Billing Coordinator

Meridian Treatment Solutions
03.2015 - 11.2018

Billing / Insurance Verifier

Health Diagnostics
02.2013 - 03.2015

Lab Administrative Assistant

Anchor Health Centers
01.1998 - 08.2008

Urgent Care Biller / Lab Liaison

NCH Healthcare Group / Anchor Health Centers / Naples Family Practice
07.1994 - 12.2012

Medical Office Receptionist

Naples Family Practice
07.1994 - 01.1998

AAPC