Carri Rentz
Circleville,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer service.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Hobby Lobby
Grove City, OH
06.2019 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Customer Service Representative
Seekirk
Columbus
11.2000 - 04.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Diploma -
Westland High School
Galloway, OH06.1997
Skills
- Payment Collection
- Guest Services
- Product Merchandising
- Customer Complaint Resolution
Timeline
Customer Service Cashier
Hobby Lobby
06.2019 - Current
Customer Service Representative
Seekirk
11.2000 - 04.2016
Diploma -
Westland High School