Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carrianne curtis

Carrianne curtis

New Orleans,Louisiana

Summary

Dynamic Banquet Captain with extensive experience at Bourbon Orleans Hotel, excelling in event execution and guest satisfaction. Proven leadership in staff training and development, complemented by culinary expertise from Tuscookery Culinary School. Recognized for enhancing service quality and fostering client relationships, driving repeat business through exceptional service delivery.

Overview

27
27
years of professional experience

Work History

Banquet Captain/Wedding Assistant

Messina Catering
09.2024 - Current
  • Assisted in setup and breakdown of banquet facilities, ensuring optimal organization and cleanliness.
  • Coordinated with kitchen staff to streamline food service during events, enhancing efficiency.
  • Provided exceptional customer service by addressing guest inquiries and resolving concerns promptly.
  • Supported team members in executing event timelines, maintaining high standards of service delivery.

Banquet Captain/Restaurant Supervisor

Bourbon Orleans Hotel
10.2015 - 01.2024
  • Supervised banquet operations, ensuring seamless execution of events and exceptional guest experiences.
  • Coordinated and trained staff on service standards and operational procedures to enhance efficiency.
  • Developed event timelines, managing logistics to align with client expectations and hotel capabilities.
  • Implemented quality control measures, maintaining high standards for food presentation and service delivery.
  • Oversaw inventory management, ensuring adequate supplies for events while minimizing waste.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.

Banquet Bartender/Server/Banquet Captain

Orange County Convention Center
10.1998 - 11.2013
  • Crafted specialty cocktails and beverages to enhance guest experience during high-volume events.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
  • Assisted in training new bartenders on beverage preparation techniques and customer service standards.
  • Collaborated with event coordinators to customize drink menus based on client preferences and themes.

Education

D.E.C.A.

Lyman High School
Longwood, FL
05-1980

Skills

    Forbes Magazine Luxury Hotel Attendee 2X

  • Team member development
  • Staff leadership
  • Trip Advisor Customer Service Specialist
  • Louisiana TIPS and Safe Serve
  • OSHA Hazmet/Red Cross CPR Certified
  • Tuscookery Culinary School Tuscany Italy
  • Le Comite National Vinson De France Wine Training
  • Pastry Training Boulangerie Patisseris Paris France
  • Culinary Training Rome and Palermo Italy

Timeline

Banquet Captain/Wedding Assistant

Messina Catering
09.2024 - Current

Banquet Captain/Restaurant Supervisor

Bourbon Orleans Hotel
10.2015 - 01.2024

Banquet Bartender/Server/Banquet Captain

Orange County Convention Center
10.1998 - 11.2013

D.E.C.A.

Lyman High School

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Carrianne curtis