Carrie Anderson
Colorado Springs,CO
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Receptionist
Mountain View Medical Optum
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
Receptionist
Associates In Womens Care
11.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected Type payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Medical Records Clerk
Glenwood Medical Associates
04.2018 - 09.2020
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
Education
Dioloma - Business
Salida High School
Salida, CO05.1992
Skills
- Business Operations Understanding
- Office Supply Inventory Control
- Plates Presentation
- Project Management
- Data Inputting
- Organization and Efficiency
- Appointment Booking
- Information Protection
- Multi-Line Telephone Systems
- Mail Handling
- Answer Telephone Calls
- Organization Skills
- Billing and Payment Processing
- Office Equipment Operation
- Call Transfers
- Patient Information Collection
- Making Appointments
- Microsoft Office
- Confirming Transactions
- Call Answering and Routing
- Greet Visitors
- Telephone Skills
- Records Preparation
- Visitor Check-In
- Appointment Confirmation
- Reception Desk Management
- Patient Reception
- Greeting and Seating Clients
Timeline
Receptionist
Mountain View Medical Optum
01.2022 - Current
Receptionist
Associates In Womens Care
11.2020 - 01.2022
Medical Records Clerk
Glenwood Medical Associates
04.2018 - 09.2020
Dioloma - Business
Salida High School
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