Carrie-Ann Throckmorton-Mitchell
Centerville
Summary
Dynamic Direct Support Professional with a proven track record at Centerville Community Betterment, enhancing client independence through effective goal setting and compassionate support. Skilled in behavior redirection and time management, I foster trust and rapport while adapting to individual needs, ensuring a positive impact on clients' quality of life.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Centerville Community Betterment
09.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Helping clients to become more independent at worksites in the community.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
Factory Worker
Hill Phoenix
06.2022 - 08.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Performed quality checks on finished products to identify and address discrepancies.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Inspected materials before assembly to verify compliance of quality control standards.
Front Desk Agent
Honey Creek Resort
04.2022 - 07.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Online Personal Shopper
Walmart
12.2020 - 12.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Science - Nursing
Northwestern College, IA, US
Orange City, IA05-2018
Certified Nurse's Assistant - Nursing
Southwestern Community College
Osceola, IA05-2013
Skills
- Time management
- First aid and safety
- Behavior redirection
- Housekeeping tasks
- Appointment scheduling
- Goal setting
- Team collaboration
- Social skills development
- Nutrition support
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
Timeline
Direct Support Professional
Centerville Community Betterment
09.2024 - Current
Factory Worker
Hill Phoenix
06.2022 - 08.2024
Front Desk Agent
Honey Creek Resort
04.2022 - 07.2022
Online Personal Shopper
Walmart
12.2020 - 12.2021
Bachelor of Science - Nursing
Northwestern College, IA, US
Certified Nurse's Assistant - Nursing
Southwestern Community College
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