Carrie Beaver
Fair Oaks,USA
Summary
Customer service professional with strong focus on team collaboration and achieving results. Extensive experience in handling customer inquiries, organizing office operations, and providing administrative support. Known for reliability and adaptability, ensuring smooth office functionality and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Front Desk Revenue Clerk
Folsom City Hall
05.2024 - 04.2026
- Served the general public at the front counter, over the phone, and over the web; in connection with utility services, business licensing, and providing general information
- Received and directed complaints and requests in a friendly, service-oriented manner; personally answered routine questions
- Performed miscellaneous bookkeeping, statistical, and clerical tasks
- Accurately processed all cash and credit card transactions, in accordance with established procedures
- Maintained the security of cash, credit card transactions, and customer information
Medical Records Receptionist
ExamWorks
03.2021 - 05.2024
- Greeted all visitors and directed them appropriately
- Answered multi phone line in a professional and courteous manner
- Screened each call by obtaining the callers’ name and nature of the call, then routed the call appropriately
- Provided general administrative and clerical support
- Received and sorted incoming mail and/or deliveries
- Maintained the reception area
- Distributed incoming faxes
- Organized, printed, scanned, and filed medical records and other documents
- Prepared charts and paperwork for medical exams and legal purposes
- Ensured all documents were accurate, complete, and correctly ordered
- Sent records to physicians or clients by mail or electronically
- Performed basic office duties like filing, typing, emailing, and handling incoming/outgoing mail
- Followed HIPAA guidelines to protect sensitive information
Call Center Representative
WellSpace Health - TekSystems Temp Agency
01.2018 - 04.2022
- Scheduled appointments for clinicians based on patient needs, clinician availability, and geographic considerations
- Coordinated with medical staff, patients, and families to confirm appointments and address scheduling conflicts or changes
- Utilized electronic health record (EHR) systems to input and update appointment data accurately
- Reviewed care plans and documentation to ensure all scheduled visits aligned with prescribed treatments and regulatory requirements
- Verified insurance coverage and Medicare eligibility to facilitate smooth authorization processes for services
- Maintained detailed records of scheduling activities, patient interactions, and communication logs in compliance with HIPAA regulations
- Collaborated with administrative support staff to handle patient inquiries, appointment rescheduling, and follow-up tasks efficiently
Customer Service Representative
First Choice Coffee Services
02.2013 - 04.2018
- Processed a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax
- Relayed all customers concerns and requests related to products, services, and equipment to the appropriate team members
- Generated daily manifests for Route Drivers and Service Technicians
- Checked in Route Drivers at the end of the workday and reconciled all customer funds received during deliveries
- Dispatched Service Technicians to respond to repair calls and coordinated service installations
- Made regular calls to accounts with outstanding balances and assisted in maintaining accounts receivable over 60 days and attrition at five percent or less
- Processed and applied payments to customer accounts
- Communicated sales leads to appropriate branch personnel
- Kept records of customer interactions and filed documents
- Solicited sales from customers during promotions
Front Office Assistant / Testing Technician
No Drugs Incorporated
07.2008 - 02.2013
- Greeted patients warmly and assisted them with the check-in process
- Performed initial intake and orientation; entered data into computer
- Handled incoming calls on a multi-line phone system, addressing inquiries with professionalism
- Scheduled appointments and managed the clinic calendar effectively
- Conducted drug and alcohol testing using assigned instruments and recorded results
- Filled out all paperwork and logs associated with the client’s drug test
- Faxed result sheets to probation officers
- Prepared logs and boxes for the purposes of the samples being effectively shipped
- Maintained accurate medical records, filed documentation securely in compliance with HIPAA regulations, and ensured all client information was up-to-date
Front End Supervisor
Michaels Arts and Crafts
03.2004 - 06.2006
- Trained and mentored cashiers on customer service techniques and operational procedures
- Authorized voids and the return of merchandise
- Handled customer complaints and issues, providing resolutions that ensured customer satisfaction while adhering to company policies
- Monitored and managed inventory levels at the front end, including supplies for cash registers, bags, and customer service materials, to ensure availability and operational readiness
- Ensured the visual standards and image of the store were maintained, such as store displays and signage
- Assisted in maintaining store cleanliness and organization
Lead Sales Associate
Macys
06.2006 - 07.2008
- Greeted and connected with customers, recommending products by asking questions to identify customer needs and inspiring new purchases
- Offered options and solutions to customers to complete the sale
- Maintained selling floor presentation and ensured fitting rooms were customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
- Ensured accurate merchandise pricing, and processed markdowns in a timely and accurate manner
- Ensured receipt of new merchandise, unpacked and set up new merchandise according to visual guidelines
- Reconfigured store fixtures to prepare for new layouts and visual presentation for upcoming themes
- Performed store opening and closing procedures, including accessing alarm system and settling the registers
Education
GED -
Walnutwood Independent Study
Rancho Cordova, CASkills
- Excellent computer skills including proficiency in Microsoft Office Suite and multi-line phone systems
- Proven experience in medical scheduling within a healthcare setting
- Ability to work well in a team oriented environment
- Knowledge of HIPAA regulations and patient confidentiality standards
- Strong organizational skills with attention to detail; ability to multitask in a fast-paced environment
- Demonstrated sales and customer service experience
- Exceptional interpersonal skills combined with professional phone etiquette
- Prior experience in administrative support roles involving insurance verification and medical records management
- Familiarity with EMR (Electronic Medical Record) systems
- Money Handling Experience
Timeline
Front Desk Revenue Clerk
Folsom City Hall
05.2024 - 04.2026
Medical Records Receptionist
ExamWorks
03.2021 - 05.2024
Call Center Representative
WellSpace Health - TekSystems Temp Agency
01.2018 - 04.2022
Customer Service Representative
First Choice Coffee Services
02.2013 - 04.2018
Front Office Assistant / Testing Technician
No Drugs Incorporated
07.2008 - 02.2013
Lead Sales Associate
Macys
06.2006 - 07.2008
Front End Supervisor
Michaels Arts and Crafts
03.2004 - 06.2006
GED -
Walnutwood Independent Study