Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Carrie Benfield

Venus,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Startek
03.2023 - 09.2024
  • Resolve product or service problems by clarifying the customer's complaints
  • Selecting and explaining the best solution to solve the problem
  • Maintained a monthly customer satisfaction rating of 95% or higher
  • Achieved one-call resolution 90% of the time, exceeding the center's goal of 85%

Sales Associate

U-Haul Moving Storage
01.2022 - 09.2022
  • Built rapport with clients by providing quality customer service and problem solving
  • Communicated with customer support for clarity on questions that were not answered in the online FAQs
  • Established personal connections with customers, exceeding customer service expectations
  • Accurately tracked customers' orders, identified, and resolved any issues during order fulfillment

Cashier

E-Z Mart Stores Inc.
01.2020 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server

Chilli's Grill & Bar
04.2017 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School -

North Mesquite High School
Mesquite, TX
05.2016

Skills

  • Customer Experience
  • Problem solving
  • Communication
  • Phone etiquette

Timeline

Customer Service Representative

Startek
03.2023 - 09.2024

Sales Associate

U-Haul Moving Storage
01.2022 - 09.2022

Cashier

E-Z Mart Stores Inc.
01.2020 - 10.2020

Server

Chilli's Grill & Bar
04.2017 - 09.2019

High School -

North Mesquite High School

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Carrie Benfield