Carrie Burdette
Springfield,MO
Summary
Dynamic sales professional with a proven track record at Westgate Resorts, excelling in customer engagement and conflict resolution. Adept at driving revenue through effective sales strategies and exceptional service. Recognized for up-selling and cross-selling, consistently achieving sales goals while maintaining a reliable and professional demeanor.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Sally's Beauty Supply
06.2008 - 01.2010
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Owner Referral Supervisor
Westgate Resorts
03.2006 - 06.2008
- Trained and motivated employees to perform daily business functions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Generated new leads to maximize sales.
- Took over call with customers who needed incentives to proceed with buying
Lead Sales Associate
Big Cedar Wilderness Club
05.2004 - 07.2006
- Developed and maintained knowledge of current sales and promotions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Developed, maintained and utilized diverse client base.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
Education
GED -
Parkview
Springfield, MO05-1995
Skills
- Loss prevention strategies
- Customer engagement
- Sales promotion aid
- Product presentation
- Problem-solving skills
- Customer needs assessment
- Multi-tasking strength
- Reliable and punctual
- Professional demeanor
- Sales expertise
- Excellent people skills
- Flexible schedule
- Exceptional customer service
- Conflict resolution
Accomplishments
- Brought in 100% of all new referral sales.
- Awarded “Top salesperson of the Month” Every month for over 12 consecutive months competing with over 50 other sales reps.
- Exceeded monthly quota every month of employment.
- Ws selected to test pilot programs to set standards company wide.
Timeline
Sales Associate
Sally's Beauty Supply
06.2008 - 01.2010
Owner Referral Supervisor
Westgate Resorts
03.2006 - 06.2008
Lead Sales Associate
Big Cedar Wilderness Club
05.2004 - 07.2006
GED -
Parkview