Ronny Angeles Abad
Clifton,NJ
Summary
Customer-oriented sales professional with extensive experience in relationship building and partnership cultivation, driving significant profit growth. Proven leader with strategic expertise in network expansion, product introduction, and territory development. Adept at identifying customer needs and delivering tailored solutions that enhance satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Sales Associate
BJ's Wholesale
Wayne, NJ
11.2023 - 01.2024
- Organized stockroom items for efficient retrieval.
- Conducted inventories on a regular basis to track stock levels.
- Handled returns, exchanges, and refunds following company guidelines.
- Ensured store environment remained clean with regular maintenance of floors, windows, and displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Hello Fresh Grocery Delivery E-Services
Newark, NJ
08.2020 - 02.2022
- Presented product features and advantages for customers' needs.
- Monitored sales data to uncover market trends.
- Supported establishment of production lines for manufacturing processes.
- Cleaned up work area at end of shift to maintain safe working environment.
- Monitored inventory levels and replenished supplies as needed.
- Inspected product quality prior to packaging and shipment.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
Sales Advisor
Bed Bath & Beyond Call Center
Wayne, NJ
04.2018 - 01.2023
- Managed documentation of customer interactions, transactions, comments, and complaints.
- Drew on expertise to resolve customer queries promptly.
- Engaged in daily team huddles to align on goals.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Identified opportunities to enhance customer service operations policies.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Identified opportunities to upsell additional products or services when appropriate.
Education
High School Diploma -
EastSide High School
Paterson, NJ06-2003
Skills
- Sales Enhancement
- Loss Prevention Strategies
- Sales Promotion Assistance
- Retail Merchandising
- Brand Advocacy
- Fraud Prevention Strategies
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Associate
BJ's Wholesale
11.2023 - 01.2024
Sales Associate
Hello Fresh Grocery Delivery E-Services
08.2020 - 02.2022
Sales Advisor
Bed Bath & Beyond Call Center
04.2018 - 01.2023
High School Diploma -
EastSide High School
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