Michael Heady
The Home Depot
Augusta,GA
1
Certification
3
years of professional experience
Sales Associate with customer service, workflow coordination, and safety-focused support in retail settings. Brings hands-on experience resolving customer issues, processing orders, assisting contractors, and maintaining loss prevention procedures. Offers CPR, HIPAA, patient observation, and strong communication skills for an Environmental Technician path.
Work History
Sales Associate
2 Years 1 Month- Greeted customers and identified needs, providing tailored assistance that increased customer satisfaction
- Resolved customer issues and complaints professionally and promptly, enhancing overall satisfaction
- Answered customer questions about products, projects, and store policies to improve overall experience
- Assisted customers in locating merchandise and processing orders to streamline shopping experience
Pro Desk Associate
2 Years 1 Month- Supported runners, contractors, builders, and property managers with product sourcing and order placement, ensuring smooth project workflows.
- Collaborated with store departments to fulfill large or specialized orders, ensuring on-time deliveries and improving customer satisfaction.
- Assisted customers at Home Depot service desk with returns, exchanges, and merchandise pickup, streamlining customer service operations.
- Processed orders using POS system and store procedures.
- Resolved customer questions about products, pricing, and store locations.
Loss Prevention Associate
4 Months- Implemented and maintained loss prevention strategies, reducing theft and shrinkage in store operations
- Collaborated with management to develop and enforce loss prevention policies and procedures, enhancing overall security measures
- Investigated incidents of theft or suspicious behavior, gathering evidence for potential legal action
- Conducted physical security checks across store premises, identifying vulnerabilities and recommending corrective actions
- Utilized surveillance systems, CCTV cameras, and other security equipment to monitor store activity and deter theft
Education
Trade school - Health
Nursing LPN Certification
High school diploma or GED
Some College (No Degree) - Business Administration
Skills
Customer service
Customer assistance
Organizational skills
Order processing
Technical assistance
Inventory management
Loss prevention strategies
Security measures
Warehouse experience
Stock scanning
Cash handling
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Computer skills
Computer operation
Operating systems
Databases
Typing
Phone etiquette
Customer feedback
Call center
Live chat
Sales
Account management
Manufacturing
Hospitality
Medical experience
Grammar proficiency
Search engines
Customer support
Communication skills
Time management
Project workflow coordination
Inventory control
Loss prevention
Security
Product handling
Stocking
POS
Cash register
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Computer literacy
Technical Proficiency
Windows
Productivity software
Basic math
Service support
Customer relations
Call center experience
Retail sales
Inside sales
Retail experience
Grocery store
Medical terminology
CPR
Writing skills
Personal Information
Driving License: Driver's License
Certification
- Call Center Associcate
- Call center
- General landscaping
- ServSafe
- August 2016 to Present
- ServSafe Food Handler Training
- OSHA 10-Hour Construction
- June 2016 to Present
- 10-hour Construction Safety and Health.
- LPN Certification Retired/Lapsed
- January 1980 to Present
- Providing personal care, including bathing and dressing patients.
- Monitoring patients' conditions, including their eating habits and bathroom usage.
- Monitoring patients' vital signs, including temperature, blood pressure and heart rate.
- Assisting with tests and procedures.
- Providing preoperative and postoperative patient care that can include comfort and personal care.
- Administering prescribed medications to patients.
- Observing, monitoring, and documenting patient wellbeing and progress.
- CNA Certification Retired/Lapsed
- April 1975 to Present
- Assistance patients, monitor patient's vital signs, provide emotional support, Maintain Cleanliness, Record and document patients care.
- BLS Certification
- October 2026 to October 2028
- Basic Life Support
- Flagger Certification
- September 2015 to June 2018
- Flagger certificate Course F
- Michael Heady 2304
- Not sure on exact Issued Date
- Expired 06/01/2018
- Driver's License
Languages
English
Timeline
Sales Associate
The Home Depot
10.2024 - CurrentRead More
Pro Desk Associate
The Home Depot
10.2024 - CurrentRead More
Loss Prevention Associate
Burlington Stores
05.2024 - 09.2024Read More
Ivy Tech Community College
Trade school from Health
Read More
Ben Davis High School
High school diploma or GED
Read More
Walden University
Some College (No Degree) from Business Administration
Read More