CARRIE BURRELL
South Carolina Employment Security Commission
Gaffney,SC
1
Certification
13
years of professional experience
Proactive and meticulous Assistant Manager with over 30 years of experience in Retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Unemployment - Unemployment
1 Month- Engaged in ongoing professional development activities to enhance skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
1 Year 6 Months- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Managed customer accounts, maintaining up-to-date records and addressing discrepancies promptly.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced response times.
- Conducted regular follow-ups with clients to ensure satisfaction and foster long-term relationships.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Scanner Associate
6 Months- Ensured accurate data capture and organization of scanned materials.
- Operated advanced scanning equipment to digitize documents efficiently.
- Collaborated with team members to streamline document processing workflows.
- Trained new staff on scanning procedures and best practices.
- Implemented quality control measures to enhance output consistency.
- Maintained up-to-date knowledge of scanning technology trends, recommending upgrades to improve efficiency.
Customer Care Representative
6 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Analyzed customer feedback to identify trends and implement process improvements.
- Trained new staff on best practices for customer engagement and support protocols.
- Managed difficult customer interactions, ensuring positive resolutions and retention.
- Streamlined workflow processes, reducing response times for customer inquiries significantly.
Customer Support Specialist
2 Months- Managed high volume of support tickets using CRM software to track progress and ensure timely resolutions.
- Resolved customer inquiries through effective communication and product knowledge.
- Provided training and mentorship to new team members, enhancing overall team performance and service quality.
- Developed process improvements that streamlined customer feedback collection and analysis for enhanced service delivery.
- Collaborated with cross-functional teams to address customer concerns, ensuring alignment on product specifications and expectations.
- Utilized data analytics tools to track customer satisfaction metrics, leading to actionable insights for service enhancement.
Tanning Consultant
1 Year 1 Month- Educated customers on safe tanning practices and skin care regimens.
- Implemented promotional strategies to drive sales and customer engagement.
- Enhanced customer satisfaction through effective communication and follow-up consultations.
- Managed inventory of tanning supplies and equipment for optimal availability.
- Trained new staff on product knowledge and customer service techniques.
- Educated clients on safe tanning practices and skin care post-tanning procedures.
Assistant Customer Service Manager
7 Years- Trained and mentored team members to enhance productivity, accuracy, and commitment to friendly service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
- Created customer support strategy to increase customer retention.
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Developed customer support strategy focused on increasing customer retention.
- Reviewed overdue tickets and follow up with customer support personnel to resolve root cause of delay.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Cosmetology - Cosmetology
GED
Skills
Customer relationship management
Customer retention
Effective communication
Team training
Appointment Scheduling
Time management
Multitasking abilities
Detail-oriented
Self-motivated
Microsoft Office
Proficiency in [Software]
Customer empathy
Certification
Cosmetology License - NC
Timeline
Unemployment - Unemployment
South Carolina Employment Security Commission
08.2026 - CurrentRead More
Customer Service Representative
Shippers Supply Inc.
02.2025 - 08.2026Read More
Scanner Associate
Mac.Bids
06.2024 - 12.2024Read More
Customer Care Representative
Sally Beauty Holdings Inc.
12.2023 - 06.2024Read More
Customer Support Specialist
Fox Pools Of Spartanburg
02.2023 - 04.2023Read More
Tanning Consultant
Palm Beach Tan
03.2022 - 04.2023Read More
Assistant Customer Service Manager
Asheville Pool & Patio, Inc.
04.2013 - 04.2020Read More
Asheville Buncombe Technical Community College
GED
Read More
Blue Ridge Community College
Cosmetology from Cosmetology
Read More