Carrie Carter
Fort Worth,TX
Summary
Compassionate professional with a strong background in customer service within the healthcare industry. Expertise in insurance verification and patient care coordination drives effective communication and improved patient experiences.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Everise
Plantation, FL
12.2024 - Current
- Assisted patients with appointment scheduling and inquiries to enhance service delivery.
- Managed patient records using electronic health record (EHR) systems for accuracy and efficiency.
- Resolved patient concerns by providing timely information and support, improving overall satisfaction.
- Collaborated with healthcare providers to coordinate patient care and streamline communication processes.
- Handled billing inquiries and insurance verification, ensuring clarity in financial matters for patients.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Service Representative
United Call Center
Dallas, TX
12.2022 - 12.2024
- Educated patients on services offered, empowering them to make informed healthcare decisions.
- Implemented feedback mechanisms to identify areas for service improvement, enhancing patient experience.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved patient concerns by providing timely information and support, improving overall satisfaction.
Customer Service Representative
Elevate Recoveries
Sherman, TX
03.2021 - 01.2022
- Resolved customer inquiries effectively, ensuring high satisfaction and retention rates.
- Managed multiple communication channels, including phone, email, and live chat support.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Collaborated with team members to identify process improvements and enhance service delivery.
- Managed high volume of inbound customer inquiries, ensuring prompt and accurate responses.
- Utilized CRM software to track interactions and maintain detailed customer records.
Customer Service Call Center Representative
Dialog Direct
Denison, TX
10.2016 - 02.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high volumes of incoming calls while maintaining exceptional service levels.
- Utilized CRM software to track interactions and ensure accurate information was recorded.
- Collaborated with team members to streamline processes and enhance overall customer experience.
- Trained new representatives on call handling procedures and best practices for service excellence.
- Escalated complex issues to appropriate departments, ensuring timely resolution for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
Success High School
Fort Worth, TXSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Document filing
- Medical billing
- Directing callers
- Phone etiquette
- Healthcare industry
- Patient follow-up
- Patient greeting
- Payment collection
- Patient intake
- Electronic health records
- Phone and email etiquette
- Problem-solving
- Insurance billing
- Multitasking and organization
- Payment processing
- Customer follow-up
- Intake assessment
- Patient identity verification
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Patient Service Representative
Everise
12.2024 - Current
Patient Service Representative
United Call Center
12.2022 - 12.2024
Customer Service Representative
Elevate Recoveries
03.2021 - 01.2022
Customer Service Call Center Representative
Dialog Direct
10.2016 - 02.2021
GED -
Success High School