Carrie Cercone
Armada
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Marketing Executive
Melaleuca
05.2019 - Current
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Helped vulnerable individuals navigate complex healthcare system.
- Led outreach activities to target specific demographics and promote health initiatives.
- Monitored and documented participants' progress toward individualized health goals.
- Targeted specific community groups with wellness and disease management information.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Planned and executed events and marketing programs to increase qualified leads.
Lead Medical Assistant and Hair Technician
Dermatology Specialists of Shelby/Hamzavi Dermatology
08.2015 - 05.2019
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks, surgical procedures and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
Clinical Supervisor
Advanced Dermatology and Cosmetic Services
06.2014 - 08.2015
- Implement new policies and educate staff on changes.
- Maintained compliance with OSHA standards in all areas of operations.
- Monitored, analyzed and corrected staff performance and worked with manager to raise standards of practice.
- Responded to crisis situations with calm and professional approach to optimize support.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Medical Assistant
Catawba Valley Medical Center
10.2011 - 04.2014
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
Medical Assistant
Jamie Young
08.2010 - 10.2011
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Associate Degree in Nursing - Nursing Practice
Catawba Valley Community College
Hickory, NC2009
Diploma - Teacher Aide Education
Harcourt Learning Direct
Online05.2000
Skills
- Medical Histories and Vital Statistics
- Electronic Health Records
- Basic Laboratory Tests
- Patient Scheduling
- Injection Administration
- Exam Room Preparation
- Clinical Applications
- Medical Records Management
- Inventory and Supply Management
- Medical Terminology
- Processing Specimens
- Patient Documentation
Accomplishments
- Supervised team of 12 staff members.
- Documented and resolved employee morale which led to staffing efficiency and excellent customer experiences.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- CMA - Certified Medical Assistant
Timeline
Independent Marketing Executive
Melaleuca
05.2019 - Current
Lead Medical Assistant and Hair Technician
Dermatology Specialists of Shelby/Hamzavi Dermatology
08.2015 - 05.2019
Clinical Supervisor
Advanced Dermatology and Cosmetic Services
06.2014 - 08.2015
Medical Assistant
Catawba Valley Medical Center
10.2011 - 04.2014
Medical Assistant
Jamie Young
08.2010 - 10.2011
Associate Degree in Nursing - Nursing Practice
Catawba Valley Community College
Diploma - Teacher Aide Education
Harcourt Learning Direct
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