Carrie Collier
Phenix City
Summary
Results-driven Business Management Professional experienced in enhancing office efficiency and productivity through effective operational oversight. Improved workflows and facilitated communication while leading teams in strategic planning and staff development. Delivered measurable outcomes by fostering collaboration and adaptability to changing organizational needs.
Overview
8
8
years of professional experience
Work History
Business Office Manager
Arabella Health and Wellness
08.2024 - Current
- Manage the daily census for the facility
- Maintain records for insurance eligibility
- Apply for long-term care Medicaid for residents as well as maintain eligibility
- Maintained company debit card records to track expenditures and facilitate audits.
- Submit records for Medicaid Kepro Audits as requested
- Communicated with families regarding account balances to facilitate timely payments
- Use the program Stampli for invoices
- Use program Resident Funds Management System(RFMS) for resident funds
- Maintain financial records for the facility
Training Specialist for VA/TC Service Line
Aspirion Health Resources
Columbus, GA
06.2021 - 08.2024
- Training new hires for the VA/Tricare service line with a combination of 360 learning and hands-on training
- Developed training materials including PowerPoints and Word documents to support effective learning
- Conducted training for in-office and remote new hires to ensure consistency in service delivery
- Managed medical billing operations to facilitate timely reimbursement.
- Correcting physician and hospital claims
- Contacting insurance companies for denied claims
- Filing Appeals for denied claims
- Researching insurance policies as well as CMS for resolutions to denied claims
- Working the denials and AR for commercial claims, Medicare, and HMO
Billing Clerk
Preferred Medical Group
Phenix City, AL
09.2019 - 06.2021
- Scheduled patient appointments to optimize daily operations.
- Answered incoming calls to assist patients and address inquiries.
- Ensured patient charts were complete by attaching relevant faxes.
- Attaching faxes to patient’s chart.
Patient Access Representative
Zoe Pediatrics
Columbus, GA
12.2018 - 09.2019
- Signed in patients for visits at front desk, ensuring smooth check-in process. Checked insurance details and gathered demographic and payment data. Created new patient charts and scheduled appointments to maintain organized patient records.
- Coordinated patient registration, scheduling, and check-in workflows using pediatric practice management systems.
- Verified insurance eligibility, benefits, and authorizations to support accurate front-desk operations.
- Updated demographic and contact records to maintain clean, compliant patient accounts.
Patient Access Representative
Jack Hughston Memorial Hospital
Phenix City, AL
05.2018 - 12.2018
- Checked in patients to ER, ensuring timely access to care.
- Ensured insurance coverage for patient services.
- Registered patients for surgeries and procedures, streamlining admissions process.
Education
Certificate - Medical billing and Coding
Virginia college
Columbus, GA04-2018
High school diploma - GED
Phenix city education
Phenix City, AL05-2001
Bachelor's Degree - Business Administration
Strayer University
Columbus, GA03-2022
MBA - Business Administration And Management
Strayer University
Columbus, GA10-2025
Skills
- Financial administration
- Account reconciliation
- Onboarding processes
- Administrative operations
- Workplace management
- Accounts receivable
- Document management
- Facility operations
- Financial documentation
- Expense management
- Recordkeeping
- Financial operations
- Operational oversight
- Staff training
- Workplace management software
- Business recordkeeping
- Budget management
Timeline
Business Office Manager
Arabella Health and Wellness
08.2024 - Current
Training Specialist for VA/TC Service Line
Aspirion Health Resources
06.2021 - 08.2024
Billing Clerk
Preferred Medical Group
09.2019 - 06.2021
Patient Access Representative
Zoe Pediatrics
12.2018 - 09.2019
Patient Access Representative
Jack Hughston Memorial Hospital
05.2018 - 12.2018
Bachelor's Degree - Business Administration
Strayer University
High school diploma - GED
Phenix city education
Certificate - Medical billing and Coding
Virginia college
MBA - Business Administration And Management
Strayer University