Carrie Conklin
Automatic Data Processing, ADP
Andover,NJ
1
Language
23
years of professional experience
Seasoned, results-driven Custom Reporting and Technical Support Specialist with over 10 years of experience in cloud-based Human Capital Management solutions. Expertise in designing and troubleshooting complex reports, resolving technical issues, and delivering exceptional client support. Strong skills in research, data analysis, and root cause analysis, effectively translating business requirements into accurate reporting solutions.
Work History
Technical Application Analyst
7 Years 3 Months- Design, build and automate custom reports across ADP platforms including Workforce Now, Vantage HCM, Enterprise, Lyric and Payforce to deliver accurate payroll, HR, benefits and time analytics.
- Troubleshoot complex reports using calculated fields, dynamic joins, filters and automated scheduling to improve reporting efficiency and reduce manual effort.
- Build strong client relationships and establish trust by providing consultative support and resolving complex reporting inquiries across ADP solutions.
- Partner with functional teams such as payroll and benefits to ensure configurations align with client needs.
- Apply in-house SQL scripts to support reporting requests, troubleshoot issues and make the client experience as seamless as possible.
- Utilize The Zone ticketing system and Gencloud to manage client cases, track issue resolution, document troubleshooting efforts and ensure a timely follow up.
Technical Application Analyst
11 Years 6 Months- Provided ongoing Tier II and Tier III support, technical assistance, and consultation to the client base and ADP associates regarding Health and Welfare Service Engine, OBA, Vantage, My ADP, ADPR, WFN, NAS Portal, Federation SSO, and Enterprise.
- Served as single point of contact and provided full research and resolution of escalated issues both internally and externally.
- Acted as a liaison and advisor to clients, sometimes acting as the primary contact.
- Provided system support to users during scheduled/unscheduled downtime periods as well as after hours on call support.
- Executed audit testing and documentation in accordance with departmental guidelines for the SOC1 audit.
Sr. Help Desk Analyst
3 Years 9 Months- Delivered 1st and 2nd level support to 1000+ associates and remote users through phone, in-person visits, and remote troubleshooting with tools like Hyena and GoToAssist.
- Created user accounts for Cisco VPN and troubleshot connectivity issues.
- Deployed desktops and laptops for new users.
- Maintained user accounts (new hires/terminations) and ensured compliance for SOX auditing.
- Set up new hires with Active Directory ID, exchange accounts and various applications as requested by the hiring manager.
- Handled folder access requests and group email accounts for outlook.
Education
Bachelor of Science - Business Administration
Computer Technical Support - Computers
Skills
ADP Workforce Now
Vantage HCM
Lyric
Enterprise
Payforce
Health and Welfare Service Engine
Customer support
Application integration
Business process improvement
SQL reporting
Languages
English
Timeline
Technical Application Analyst
Automatic Data Processing, ADP
05.2019 - 08.2026Read More
Technical Application Analyst
ADP
11.2007 - 05.2019Read More
Sr. Help Desk Analyst
ADP
02.2004 - 11.2007Read More
Centenary College
Bachelor of Science from Business Administration
Read More
The Chubb Institute
Computer Technical Support from Computers
Read More