Carrie Cooksey

Resolved customer complaints promptly, delivering exceptional service in a high-volume insurance agency. Assisted customers with product selection, order processing, billing, returns, and exchanges. Conducted follow-up calls to ensure customer satisfaction after issue resolution.

Provided administrative support for Savannah River Site & Savannah River Nuclear Solutions, a 3 billion dollar annual government contractor, in Records Management/Document Control on special projects focusing on processing records and customer support utilizing electronic documents database (EDWS). I am highly proficient in SRS computer applications including SRS/SRNS intranet, STARS, EDWS, EPRM, FTMS, PeopleSoft (HR and Supply Chain portals), Lotus Notes, Microsoft Office 365, Microsoft Excel, Microsoft Access, Microsoft Operating Systems.

Assisted patrons with locating library materials and resources.

Administrative Support for MOX Termination SOW at Savannah RIver Site. Duties included procedural submission of records to DSS MOX Document Control. Performed administrative duties such as filing paperwork, photocopying documents, scanning documents into computer systems.

Executed integrated online/offline search engine marketing/ advertising to generate exposure and sales for brick-and-mortar local business. Additional duties included: key holder for store, register backup, opener/closer, customer service, supervising creative projects, administrative aid.

Direct Administrative support for the Integrated Construction Planning Team Director and the Supporting Managers. Main duties included: Coordinate On-Boarding for ICPT Personnel. Provided departmental Work Package Support for Civil, Electrical, Welding Team Leads/ Team, managing group documents, tracking WBS and WP databases, selecting, cataloging, and classifying Work Packages, fielding requests, using WP library system, computer applications, locating/ identifying/documenting late or missing Work Packages.

Direct Administrative support for Savannah River Nuclear Solutions executives and team leaders including Level 1 and Level 2 Senior Managers. Coordinated multi-contractor meetings (DOE-SR, DOE-HQ, SRNS, SRNL, SRR, NNSA, MOX). Coordinated travel arrangements and itineraries for staff members efficiently.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records. Department Records Coordinator (DRC) for Business Planning & Integration, Project Controls, Risk Management, Continuous Improvement, Program Integration

Administrator for Business Planning & Integration Executive website

Prepare/edit/format DOE correspondence, maintain Project Controls Required Reading database

Assist in the SRNS yearly Baseline Development effort as the Gatekeeper to the Access database, editing and documenting the PBI Summaries/Executive Summaries.

Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Proficient in SRS computer applications including SRS/SRNS intranet, STARS, EDWS, EPFM, SPF, FTMS, PeopleSoft (HR and Supply Chain portals), Lotus Notes, Microsoft Office 365, Microsoft Excel, Microsoft Access, Microsoft Operating Systems.