CARRIE DAGGETT
Cleveland,OH
Summary
Proven Health Care administration professional with strong track record managing hospital revenue cycle, as well as patient processes and systems aiming to provide the highest quality care. Adept at maneuvering large health system, guiding patients and caregivers and serving as a resourceful team member who knows how to find answers. Patient and quality focused.
Overview
16
16
years of professional experience
Work History
Revenue Cycle Analyst III
CLEVELAND CLINIC
Cleveland
05.2012 - 01.2026
- Supported Revenue Cycle Management team’s decision making by managing and providing operational information.
- Developed comprehensive reports on revenue performance metrics to communicate insights to stakeholders effectively.
- Collaborated with cross-functional teams to troubleshoot and resolve point of service (POS) workflow and device issues.
- Member of multi-disciplinary team supporting success of first EPIC Hyperdrive client release, which earned Q3 Caregiver Celebration Award.
- Served as technical resource in analysis and evaluation of operational and administrative units as related to departmental resources, services, systems and programs.
- Supported POS system including caregiver processes, programming up devices, updating reference materials and testing version upgrades.
- Gathered information from financial, clinical and operational systems and data sources.
Patient Access Services Registration Manager
CLEVELAND CLINIC SOUTH POINTE HOSPITAL
Cleveland
12.2009 - 04.2012
- Oversaw critical front-end health care operations including patient registration, insurance verification and admissions.
- Managed daily patient flow, optimized registration processes and ensured accuracy in data collection.
- Worked with clinical (lab, imaging, nursing etc.) and financial departments to improve care coordination and billing processes.
- Reviewed reports, tracked metrics and implemented continuous improvement strategies.
- Adhered to all HIPAA and CMS regulations.
- Created annual budget with senior leadership team.
- Streamlined scheduling procedures, enhancing patient flow and reducing wait times for appointments.
- Completed bi-weekly payroll for 35 employees; Hired, developed and scheduled entire staff.
Skills
- Revenue Cycle Management
- Payment Systems
- Data Analysis
- Operational Processes
- Team Collaboration
- Verbal and written communication
- Microsoft Excel expertise
- Troubleshooting
- Training
- HIPAA compliance
Timeline
Revenue Cycle Analyst III
CLEVELAND CLINIC
05.2012 - 01.2026
Patient Access Services Registration Manager
CLEVELAND CLINIC SOUTH POINTE HOSPITAL
12.2009 - 04.2012
Personal Information
Earlier, served as Registration Quality Supervisor, Precertification Representative and Emergency Dept. Secretary/Registrar.
EARLY CAREER
Licensed Massage Therapist, DAGGETT MASSAGE THERAPY, Sagamore Hills, Ohio