Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Davis

Charleston,SC

Summary

Driven by results at Blackbaud, I leveraged my Microsoft Excel proficiency and exceptional problem-solving abilities to enhance cash management and customer satisfaction. My vigilant monitoring and innovative process improvements significantly reduced discrepancies and increased operational efficiency, showcasing my dedication to professionalism and teamwork. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I've been with Blackbaud [14] years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

15
15
years of professional experience

Work History

Cash Application Specialist III

Blackbaud
11.2018 - Current
  • Prevented potential revenue loss by identifying duplicate payments or overpayments before finalizing the cash application process.
  • Mitigated risk of fraudulent transactions through vigilant monitoring of incoming payments and adherence to established security protocols.
  • Reduced manual entry errors for increased accuracy in cash applications.
  • Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
  • Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
  • Worked in paperless environment to accomplish assignments electronically.
  • Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes. Responsible for $50-100 million a month
  • Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
  • Increased accuracy of invoice matching through regular system updates and data validation procedures.
  • Streamlined reconciliation processes, ultimately decreasing outstanding accounts receivable balances.
  • Ensured compliance with company policies and relevant regulations through diligent monitoring of cash application activities.
  • Verified accuracy of accounts payable payments, resulting in 99% reduction in payment errors and check reissues.

Financial Operations Coordinator II

Blackbaud
12.2013 - 11.2018
  • Responsible for actively working dispute/escalated issues & providing resolution in a timely manner as well as contributing to successfully reducing the SDO
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Customer Service Representative

Blackbaud
11.2009 - 12.2013
  • Managed approximately 1,000 cases a month resulting in over $2 million
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Education

Bachelor of Science - Criminal Justice

University Las Vegas, Nevada
Las Vegas, NV

High School Diploma -

Trinity Christian High School
Las Vegas, NV
06.1989

Skills

  • Cash Management
  • Spreadsheet tracking
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • General accounting
  • Microsoft Office
  • Payment Transactions
  • Self Motivation
  • Professionalism
  • Written Communication
  • Records Research
  • Administrative Support
  • Payment Collection
  • Discrepancy Resolution
  • Dispute Negotiation

Timeline

Cash Application Specialist III

Blackbaud
11.2018 - Current

Financial Operations Coordinator II

Blackbaud
12.2013 - 11.2018

Customer Service Representative

Blackbaud
11.2009 - 12.2013

Bachelor of Science - Criminal Justice

University Las Vegas, Nevada

High School Diploma -

Trinity Christian High School

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Carrie Davis