Adelaida Alaniz
Grand Prairie
Summary
Professional with strong experience in financial operations and cash management. Adept at ensuring accurate and timely processing of payments and reconciliations. Known for effective teamwork, adaptability, and delivering consistent results. Skilled in accounts receivable, ERP systems, and problem-solving. Reliable and focused on maintaining financial accuracy and efficiency.
Overview
19
19
years of professional experience
Work History
Cash Application Specialist
Menzies Aviation USA
Grapevine, TX
04.2023 - Current
- Process cash applications accurately, ensuring timely allocation of payments to customer accounts.
- Led initiatives to automate manual processes within cash application workflows, reducing processing time significantly.
- Optimized the use of ERP systems for more efficient cash application management.
- Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
- Reduced manual entry errors for increased accuracy in cash applications.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Prevented potential revenue loss by identifying duplicate payments or overpayments before finalizing the cash application process.
- Provided support during financial audits by preparing necessary documentation and answering auditor inquiries regarding cash applications processes.
- Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
- Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
- Filed reports and posted daily batches in system.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to general ledger.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
- Reconciled discrepancies between cash receipts and customer invoices, enhancing accuracy in financial reporting.
- Collaborated with cross-functional teams to resolve payment issues, improving customer satisfaction and retention.
- Implemented streamlined procedures for cash application processes, resulting in increased operational efficiency.
Revenue Specialist
Robert Half/Alliance Sports Group
Roanoke, TX
01.2023 - Current
- GP
- Salesforce Cases processing payments and Approve Orders
- Cash Application: Post daily payments via EFT, EDI, Bank Access, Phone payments; Cash Balancing daily, answer incoming calls, Credit Card Payments via Blue Pay, Phone, Pay Trace and SalesForce
- Collections: Call/Email Customer or Sales Rep to collect past due and research unapplied Cash. Research payments, credit accounts, issue refunds, Compliance navigating multiple-accounts online access
- Generate Statements, invoices to mail out or email.
- Work well with Team Mates to get the job done and assist in any way.
- End of Month Reconciliation and Collections
- In this Job we multi-task in Customer Care, Posting Payments, Collections and Reconciliations
Payment Specialist
Primo Water Corporation
Lakeland, FL
09.2021 - 05.2022
- Applied payments accurately and timely to customer accounts.
- Researched and resolved complex payment discrepancies involving misapplication of funds, unapplied payments, over payments and/or inability to locate client accounts.
- Processed all payment types (ACH, Wires, Online Processors, Credit Cards, Checks, etc.)
- Contacted Customers to determine proper payment application if necessary
- Assisted and worked cooperatively with other teams in handling inquiries and requests and resolving customer complaints.
- Completed different types of accounts payable and accounts receivable reports.
- Processed high-volume payment transactions accurately and efficiently.
- Reconciled discrepancies in payment records to ensure financial accuracy.
- Oversaw monthly closing activities, ensuring accurate recording of financial transactions within set deadlines.
Licensing Specialist and Customer Advocate
Southern Glazer’s Wine and Spirits
Lakeland, FL
08.2007 - 09.2021
- Assisted with escalated calls or questions from team mates.
- Allocated daily work among the team to ensure all proper deadlines are met for supported states.
- Placed inbound orders, pickups or special account requests as needed.
- Collaborated with team members to creating SOP’s for all the functions within our department.
- Created and maintained new accounts within state compliance and company guidelines, ensuring accurate distribution is set up, Sales representation is listed and proper credit codes are in place.
- Worked directly with the Florida Department of Business & Professional Regulation to confirm statuses on liquor licenses.
- Received, reviewed and assessed Equifax credit reports for Business Guarantors and recommend limit/terms.
- Supported Accounts Receivable in resolving term issues or distribution disputes.
- Previous work experience includes administrative assistant, sales assistant, collections representative and hospitality roles. further detail is available upon request.
- Managed licensing compliance for diverse product portfolios, ensuring adherence to state regulations.
- Coordinated license renewals and applications, streamlining processes for efficiency and accuracy.
- Collaborated with cross-functional teams to implement new licensing systems and improve workflows.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Diploma -
McKeel Academy of Technology
Lakeland, FL01.2005
Diploma - undefined
McKeel Academy of Technology
Lakeland, FL01.2005
Skills
- Bilingual – Spanish
- Cash management
- ERP systems
- Accounts receivable
- Microsoft Excel proficiency
- Cash managementGP; SAP, AS400; SharePoint; SalesForce; MS Products; Web Proficiency; MITC; 10-Key; Internal Imaging Applications; Oracle; Five9; CFL; QuickBooks; Teams, Blue Pay, Paymode; PayTrace
- Accounts Receivable; Administrative; Sales; Payroll; Multi-Line Phone; Translation Proficiency; Data Entry; Account Auditing; SOP Maintenance; Cash Application/Account Reconciliation; Customer Service; Pivot Tables; Research and Resolution; Compliance; Collections
- Payment processing
- Cash flow forecasting
- Credit management
- GAAP
- Account updating
- Spreadsheet tracking
- Invoice verification
- Collection strategies
- Payment research
- Software troubleshooting
- Transaction posting
- Month-end closing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
- Cash handling
- Professional communication
- Bank statement reconciliation
- Documentation skills
- Team building
- Deadline oriented
- Payment transactions
- Self motivation
- Billing and invoicing
- Interpersonal skills
- Invoice processing
- Computer literacy
- Analytical thinking
- General ledger management
- Account reconciliation
- Collections processing
- Microsoft Office Suite
- Payment collection
- Financial transactions
- A/P and A/R expertise
- Customer account management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
SUMMARY OF QUALIFICATIONS
- Congenial and enthusiastic contributor and supporter of team goals
- Strong investigative and application skills
- Excellent analytical, organizational and communication skills
- Proven ability to prioritize tasks with impeccable time management and strong multitasking skills
- Self-leaner and self-motivator
- Ability to work well under pressure and meet strict deadlines
Timeline
Cash Application Specialist
Menzies Aviation USA
04.2023 - Current
Revenue Specialist
Robert Half/Alliance Sports Group
01.2023 - Current
Payment Specialist
Primo Water Corporation
09.2021 - 05.2022
Licensing Specialist and Customer Advocate
Southern Glazer’s Wine and Spirits
08.2007 - 09.2021
Diploma - undefined
McKeel Academy of Technology
Diploma -
McKeel Academy of Technology