Carrie Dinovo
Woodstock,IL
Summary
Confident, dependable and high energy multitasking communicator with ten years’ experience taking risks to solve problems, thinks outside the box and is motivated to accomplish any request.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Managing Bartender
BBQ King Smokehouse
07.2022 - 01.2024
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Mentored junior staff members, fostering a positive work environment and promoting professional growth.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
Salesperson
Woodstock Harley-Davidson
01.2021 - 07.2022
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Lead Bartender
Benton Street Tap/ The Cabin
01.2017 - 01.2020
- To organize, manage, and maintain the order of the establishment and ensure customer satisfaction.
- Clean and sanitize both establishments daily.
- Ensure proper scheduling among employees.
- Maintain liquor and beer deliveries.
- Cover shifts when needed.
- Guarantee customer satisfaction.
- Secure the premises on a nightly basis.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Monitored patrons to keep alcohol consumption at designated levels.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Promoted products to customers to enhance bill totals with high-profit items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Substitute Teacher/ Floater
A Child's World
01.2015 - 01.2015
- Provide childcare as needed.
- Follow instructions left by lead teacher.
- Manage children's behavior and classroom order.
- Read, understand and follow the curriculum left by lead teacher.
- Proctored standardized tests by adhering to strict requirements while completing student records.
- Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Taught students fundamental building blocks and advanced concepts.
- Studied various school subjects to better understand content and assist with projects and assignments.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Liaised with teachers to develop cohesive educational plans and improve student support.
Field Wireman
United States Marine Corps, Corporal
11.2010 - 11.2014
- Constructed, operated and maintained wire networks to link key outposts, control points and headquarters.
- Installed telephones and switchboards, laid wire and cable, and located wire system faults.
- Managed inventory of telecommunications gear as well as inventory lists for field operations.
- Maintained accountability of junior Marines.
- Maintained open lines of communication during field operations.
- Troubleshot problems with newly installed and repaired systems to trace faults and achieve desired functionality.
- Updated distribution systems by replacing worn and outdated electrical components with new and more efficient parts.
- Worked well under pressure and in different physical positions and environmental conditions to complete work on-schedule and on-budget.
- Coordinated with other trades to organize schedules and meet project timelines.
- Adhered to strict federal and corporate rules to help ensure the overall safety of all workers and members of the public.
- Assessed job sites for cleanliness and organization and loaded trucks with materials at completion of shift.
- Helped out by participating in extra shifts when emergencies or outages required additional assistance in adverse weather conditions.
- Improved operations by working with team members and customers to find workable solutions.
- Created new programs that resulted in increasing productivity and customer satisfaction.
Education
Some College (No Degree) - Physical Therapy Assisting
McHenry County College
Crystal Lake, ILCommunication-Electronic School Trains Marines in ground electronics maintenance, tactical communications, and air control/anti-air warfare operations and maintenance in order to ensure commanders at all levels within the Marine Corps have the ability to exercise command and control throughout the operational environment. -
Skills
- Creative Thinking
- Customer satisfaction
- Leadership
- Microsoft Excel
- Microsoft Word
- Personnel management
- Problem solver
- Telecommunications
- Telephones
- Suggestive selling
- Outstanding customer service
- Marketing and sales experience
- Time management
- Relationship building
- Work ethic
Accomplishments
Good Conduct Medal, War on Terrorism Medal
Additional Information
- Awards & Honors , Marine Corps Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal
Affiliations
- Cooking
- Bowling League
Certification
BASSET Certified
Timeline
Managing Bartender
BBQ King Smokehouse
07.2022 - 01.2024
Salesperson
Woodstock Harley-Davidson
01.2021 - 07.2022
Lead Bartender
Benton Street Tap/ The Cabin
01.2017 - 01.2020
Substitute Teacher/ Floater
A Child's World
01.2015 - 01.2015
Field Wireman
United States Marine Corps, Corporal
11.2010 - 11.2014
Some College (No Degree) - Physical Therapy Assisting
McHenry County College
Communication-Electronic School Trains Marines in ground electronics maintenance, tactical communications, and air control/anti-air warfare operations and maintenance in order to ensure commanders at all levels within the Marine Corps have the ability to exercise command and control throughout the operational environment. -
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