Carrie Filter-jones

• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects

Lien Administrator , processed all lien waivers for fire suppression supplier

• Monitored accounts for compliance with established payment plans and flagged those in violation
• Counseled debtors on payment options and arranged installment agreements
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
• Maintained high volume of calls to meet demands of busy group
• Worked in call center environment handling manual and automatically dialed outbound calls
• Researched accounts and completed due diligence to resolve collection problems
• Used skip tracing and other techniques to locate debtors
• Recorded all information regarding financial status of customers
• Processed payments and applied to customer balances

• Used skip tracing resources to locate debtors and updated information in company system
• Reviewed collection reports to determine status of collections and amounts of outstanding balances
• Recorded all information regarding financial status of customers

• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
• Responded to customer requests for products, services and company information
• Performed data entry to record call notes, suggestions and questions
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Investigated and resolved customer inquiries and complaints quickly
• Consulted with outside parties to resolve discrepancies and create effective solutions

• Received and submitted payments and applied amounts to customer balances
• Met demands of busy collections group by performing high volume of daily calls
• Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance
• Secured payments by following up with customers which disregarded promise to pay
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
• Utilized talents and expertise to locate customers with aged accounts
• Interfaced with customers to bring accounts current with suitable repayment plans
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
• Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials
• Updated customer accounts with interactions, payments and personal information
• Reached out to customers to verify information and follow up on issues

• Handled all telephone calls, meeting plans and conferance organization requirements
• Coordinated subpoena services and other day-to-day support activities for legal office
• Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
• Maintained master calendar for client appointments and court appearances
• Provided administrative support services for senior partners and firm associates for various types of litigation
• Composed and typed routine letters of correspondence
• Directed incoming calls to appropriate staff members

• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
• Partnered with cash application team and credit manager on timely and accurate posting of remittances
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
• Interfaced with customers to bring accounts current with suitable repayment plans
• Prepared departmental contracts for attorney approval