Maya Andrastek
Manitowoc,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Advocate
Incourage
11.2022 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Conducted onboarding to acclimate participants to program philosophies and benefits.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Answered telephone and coordinated meetings and conferences.
HR Assistant
Bria of Trinity Village
03.2021 - 01.2022
- Handled sensitive and confidential employee information with complete discretion
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate the HR process
- Processed onboarding paperwork for new hires and rehires
- Processed employee status changes, keeping human resources systems and employee records up to date
- Conducted job applicant background checks in accordance with policy and procedures
- Assessed and filtered resumes from potential job candidates to identify qualified individuals.
Social Services Assistant
Bria of Trinity Village
06.2020 - 03.2021
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals
- Formulated discharge plans in collaboration with a multidisciplinary treatment team, patient and family
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Collaborated with social workers to support patients.
Receptionist
Edenbrook Lakeside, 2115 E Woodstock Pl
09.2019 - 04.2020
- Answered and directed incoming calls using a multi-line telephone system
- Sorted incoming mail and directed to correct personnel each day
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education
Social Services
UW
High School Diploma - undefined
Roncalli High School
Manitowoc, WiSkills
- Personnel engagement
- Personnel recruitment
- Policies implementation
- Project management
- Employee relations
- HR services
- Customer relations
- Confidential document control
- Resource Management
- Behavior Support
- Customer Experience
- Customer Inquiries
- Client Screening
Timeline
Advocate
Incourage
11.2022 - Current
HR Assistant
Bria of Trinity Village
03.2021 - 01.2022
Social Services Assistant
Bria of Trinity Village
06.2020 - 03.2021
Receptionist
Edenbrook Lakeside, 2115 E Woodstock Pl
09.2019 - 04.2020
Social Services
UW
High School Diploma - undefined
Roncalli High School
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