Carrie Fudge
Orlando ,FL
Summary
Experienced Healthcare professional with over 25 years in hospital settings specializing inpatient access, unit coordination, and customer advocacy. Advanced proficiency in Epic EMR and electronic medical records management, with strong expertise in patient scheduling, and high- volume communication. Proven ability to deliver efficient, patient-centered support in fast-paced environments while maintaining HIPAA compliance and exceptional organizational and interpersonal skills.
Overview
2027
2027
years of professional experience
Work History
Cardiac PCU Unit Secretary
Orlando Health
52 W Underwood St.
11 2000 - Current
- Manage high-volume patient coordination, including registration, scheduling, and real-time EMR documentation using Epic
- Serve as primary communication liaison between patients, nurses, physicians, and departments
- Handle multi-line phone systems, the written and calls and assisting patients with inquiries and appointment scheduling
- Maintained accurate patient records while ensuring strict HIPAA compliance
- Supporting daily units operations, improving workflow efficiency and patient throughput
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks, effectively managing bed assignments and transfers and collaborating with team members to complete assignments in a timely manner.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained rapport with physicians, nurse's and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
- Facilitated smooth operation of nursing unit by efficiently managing supplies and equipment
- Answers patient call-lights in person or via intercome fills request or refers to appropriate person promptly.
Education
Associates In Science - Physical Therapy Assistant
Seminole State College of Florida
100 Weldon Blvd, Sanford, FL. 32773Certification - Medical Secretary
Orange Technical College
301 W Amelia St. Orlando, FL 32810Bachelor - Creative Writing
Southern New Hampshire University
2500 North River Rd., Manchester, NH 0310612-2027
Skills
Epic EMR & Electronic Medical Records (EMR)
Patient Registration &Scheduling
Patient Advocacy & Customer Service
High-Volume Call Handling (Inbound/Outbound)
Medical Terminology
HIPAA Compliance
Care Coordination & Patient Flow Management
Administrative & Clerical Support
Additional Information
- Strong background in hospital and patient-facing environments
- Available for full-time remote work
- Comfortable with call center metrics and remote systems
Timeline
Cardiac PCU Unit Secretary
Orlando Health
11 2000 - Current
Associates In Science - Physical Therapy Assistant
Seminole State College of Florida
Certification - Medical Secretary
Orange Technical College
Bachelor - Creative Writing
Southern New Hampshire University