Open To Work
Carrie Gochenour-Jauss
The Twin Mermaids
Milton,FL
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Work Type
Full TimePart TimeContract WorkSeasonal Work
Location Preference
Remote
Important To Me
Work from home optionWork-life balance
1
Language
25
years of professional experience
Customer-focused professional skilled in effective communication and problem-solving. Leverages active listening and empathy to resolve customer issues, fostering strong relationships and satisfaction. Maintains composure in high-pressure environments while delivering quality service and enhancing customer experiences through tailored solutions.
Work History
Owner
10 Years 7 Months- E-Commerce professional with 10+ years of Marketplace & E-Commerce Expertise including Creativity & Design, Technical & Data, and Business & Entrepreneurial Skills.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed operational strategies to enhance customer satisfaction and streamline service delivery.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Analyzed sales data to drive strategic decisions for product development and pricing adjustments.
- Managed financial records, ensuring accuracy in bookkeeping and tax compliance.
Manager
11 Months- Led strategic planning initiatives to enhance customer engagement and brand loyalty.
- Accomplished multiple tasks within established timeframes.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed detailed plans based on broad guidance and direction.
Customer Service Associate
1 Year 5 Months- Provided exceptional customer service by resolving inquiries and concerns efficiently.
- Assisted customers with product selection and recommendations to enhance shopping experience.
- Processed transactions accurately using POS systems while ensuring compliance with company policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new associates on customer service protocols and operational procedures to ensure consistency.
- Addressed customer feedback proactively, contributing to enhanced satisfaction and loyalty initiatives.
Call Center Customer Service Representative
2 Months- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Managed multi-line phone systems to handle a high volume of inbound calls effectively.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Collaborated with cross-functional teams to address complex customer issues and enhance service delivery.
Gas Station Attendant
8 Months- Provided exceptional customer service, ensuring a positive experience for all customers.
- Operated fuel pumps and cash registers accurately, handling transactions efficiently.
- Maintained cleanliness and safety standards throughout the gas station premises.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Resolved customer complaints promptly, fostering loyalty and satisfaction among patrons.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
Client Services Representative
2 Years 1 Month- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted clients with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Customer Service Cashier
6 Years 1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
No Degree - Pre-Pharmacy Studies
No Degree - Psychology
High School Diploma
- National Honor Society Member
- Mu Alpha Theta Member
- WBGI-TV Member
- Bright Futures Scholarship Recipient
Skills
E-commerce platforms
Digital marketing
Data analysis
Operations management
Planning and execution
Vendor relations
Small business operations
Customer relations
Networking
Verbal and written communication
Languages
English
Native or Bilingual
Timeline
Owner
The Twin Mermaids
03.2016 - CurrentRead More
Manager
Romantic Ideas
01.2011 - 12.2011Read More
Customer Service Associate
Kohl's
08.2009 - 01.2011Read More
Call Center Customer Service Representative
Call Center
06.2009 - 08.2009Read More
Gas Station Attendant
Tom Thumb Stores
08.2008 - 04.2009Read More
Client Services Representative
FNBT.COM BANK
07.2006 - 08.2008Read More
Customer Service Cashier
Publix Supermarkets
06.2001 - 07.2007Read More
Northwest Florida State College
No Degree from Pre-Pharmacy Studies
Read More
Northwest Florida State College
No Degree from Psychology
Read More
Choctawhatchee High School
High School Diploma
Read More