Michael Deitchman
Boulder,CO
Summary
Small business owner with expertise in effectively managing customer complaints and fostering positive client relationships. Proven track record in recruiting and training staff to meet diverse customer and operational needs. Strong motivational skills combined with a diplomatic approach to team dynamics and cultural sensitivity.
Overview
31
31
years of professional experience
Work History
Owner
Mike's Dry Goods & Consignment
Boulder, CO
01.2012 - Current
- I acquire items for resale from diverse sources.
- Manage the inventory process, including intake (adding items in a trackable way to my inventory spreadsheet) and storage.
- Prepare items for listing (eBay and/or Facebook Marketplace), including studio photography, valuation of the items, and creating item descriptions.
- Run all customer service associated with selling items to customers, remotely or locally.
Freelance Designer
Self Employed
Cupertino, California
10.2008 - 08.2015
- Edited images for local photographers (color correction, and retouching).
- Designed marketing collateral, including business cards, flyers, and t-shirts.
- Created web design solutions for local small businesses.
Design Intern
Regalix
Palo Alto, California
09.2012 - 02.2013
- Developed mockups for web and mobile interfaces.
- Reviewed and developed digital content for company website.
- Helped to curate the company’s social media presence.
- Collaborated with a team to ensure that client expectations were met..
Web Designer
TriDigital, Inc.
Woodside, California
02.2011 - 10.2011
- Created mockup designs for client websites.
- Added and edited content for client websites.
- Optimized client-provided graphics for web use.
Production Artist
HCL Labels Inc.
Sunnyvale, California
11.2010 - 03.2011
- I ran the day-to-day production of hazardous communication labels.
- Utilized various tools, such as Corel Draw, Adobe Illustrator, Wasatch RIP, and others, to layout, print, and cut labels and signs.
- Processed orders, provided customer service, and assisted with other duties as needed.
Assistant Manager
Walgreens
Palo Alto, California
10.2009 - 07.2010
- I managed a team of employees, with the goal of making the store the best that it can be.
- Maintained cash flow, inventory, customer satisfaction, store neatness, and employee sanity.
- Trained new hires, set daily schedules, and generally made sure that everything ran smoothly.
Graphics Production
ProExhibits
Sunnyvale, California
01.2007 - 10.2008
- I produced graphics for trade show exhibits (printing, laminating, trimming, and attaching the graphics to frames).
- Vinyl work: file setup, cutting, and applying to various substrates.
- Quality control: Made sure that all jobs were complete and as perfect as possible before they left the building.
Production
Calypso Imaging, Inc.
Santa Cruz, California
12.2003 - 12.2006
- I ran the production of the large-format Lightjet photographic printer.
- Processed film orders (slide, color negative, and black and white films).
- Troubleshot chemical, electrical, and mechanical problems to keep our results consistent.
- Digital production: spotting, color correcting, and retouching high-resolution scans. Setting up files for printing, and using our internal server to send jobs to the print station.
Photo Lab Supervisor
Longs Drug Stores
Milpitas, California
08.1998 - 12.2003
- Ran the day-to-day operations of the in-house one-hour photo lab, including submitting reports, training new hires, safety training, ordering supplies, processing orders, and quality assurance.
- Maintained relationships with regular customers.
- Provided customer service in the photo department and throughout the store.
Stocking Specialist
Recreational Equipment Inc.
Cupertino, California
08.1995 - 01.1997
- I worked with a team to ensure the store was tidy, with all of the merchandise being where it was supposed to be.
- Assisted in unloading trucks with deliveries from the distribution center.
- Interacted with customers to provide expertise, and help the sales team.
Education
Bachelor of Arts - Web Design And Interactive Media
The Art Institute Of California -Sunnyvale
Sunnyvale, CA09-2012
Associate of Science - Park Management
West Valley College
Saratoga, CA05-1996
Skills
- Customer service
- Product photography
- Inventory management
- Marketing collateral design
- Attention to detail
- Problem solving
- E-commerce platforms
- Graphic design
- Client communication
- Opportunity identification
Affiliations
- Rock Climbing
- Hiking
- Photography
- Bicycling
- Camping
- Reading
- Writing
- Coffee
References
References available upon request.
Timeline
Design Intern
Regalix
09.2012 - 02.2013
Owner
Mike's Dry Goods & Consignment
01.2012 - Current
Web Designer
TriDigital, Inc.
02.2011 - 10.2011
Production Artist
HCL Labels Inc.
11.2010 - 03.2011
Assistant Manager
Walgreens
10.2009 - 07.2010
Freelance Designer
Self Employed
10.2008 - 08.2015
Graphics Production
ProExhibits
01.2007 - 10.2008
Production
Calypso Imaging, Inc.
12.2003 - 12.2006
Photo Lab Supervisor
Longs Drug Stores
08.1998 - 12.2003
Stocking Specialist
Recreational Equipment Inc.
08.1995 - 01.1997
Bachelor of Arts - Web Design And Interactive Media
The Art Institute Of California -Sunnyvale
Associate of Science - Park Management
West Valley College