Dynamic leader and Health & Wellness Coach with a proven track record, enhancing customer satisfaction and team productivity. Expert in client relationship management and multitasking, adept at developing strategies that significantly improve client engagement and operational efficiency. Demonstrates exceptional organizational and communication skills, driving positive outcomes and fostering a culture of excellence.
Overview
30
30
years of professional experience
Work History
Manager
Black North Associates
04.1995 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Developed and maintained relationships with customers and suppliers through account development.
Controlled costs to keep business operating within budget and increase profits.
Health & Fitness Trainer
Health Fitness Corporation
05.2004 - 03.2007
Provided fitness assessments and program planning.
Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
Demonstrated how to carry out various routines and exercises.
Advised clients on proper equipment use and maintenance, contributing to a safe workout environment and prolonging the lifespan of gym assets.
Boosted client motivation through consistent encouragement, support, and progress tracking.
Improved client fitness levels by developing personalized workout plans tailored to individual needs and goals.
Assisted in planning special events at the gym, such as workshops or challenges, increasing member participation levels and community involvement.
Education
Health & Wellness Coach
Mind Body Green
Online
03-2025
Bachelor of Science - Health Sciences
SUNY Brockport
Brockport, NY
05-2004
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Effective communication
Positive attitude
Multitasking Abilities
Organizational skills
Customer relationship management
Active listening
Functional Nutrition Training Program
Understand and demonstrate ability to bring awareness and education around using food and lifestyle interventions to support optimal health by addressing root causes of illness. This approach integrates holistic nutrition, functional medicine principles, and personalized health strategies.
Interests
Sharing travel tips, recommendations, and insights with fellow enthusiasts
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Hiking
Regularly practice mindfulness and meditation for overall wellness
Committed to improving personal fitness through regular participation in weight training
I participate in various physical activities for camaraderie, and personal growth
Timeline
Health & Fitness Trainer
Health Fitness Corporation
05.2004 - 03.2007
Manager
Black North Associates
04.1995 - Current
Health & Wellness Coach
Mind Body Green
Bachelor of Science - Health Sciences
SUNY Brockport
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