Carrie Green
Sullivan,IN
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
22
22
years of professional experience
Work History
Optical Technician
Sullivan Family Eye Care
Sullivan, IN
10.2022 - Current
- Calibrated and adjusted optical equipment to ensure precise measurements and optimal performance.
- Assisted in the fitting and dispensing of eye wear, enhancing patient satisfaction with personalized service.
- Conducted routine maintenance on machinery, improving operational efficiency and reducing downtime.
- Trained new staff on optical techniques and equipment usage, fostering a collaborative work environment.
- Collaborated with optometrists to interpret prescriptions accurately, ensuring alignment with patient needs.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Maintained up-to-date knowledge of industry trends and advancements in optical technology to provide informed recommendations to clients.
- Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Administrative Assistant
Harsha Autism Center
Terre Haute, IN
03.2015 - 11.2021
- Coordinated appointments and scheduled meetings for clinical staff and families, ensuring optimal time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency for administrative functions.
- Assisted in preparation of reports and presentations, contributing to effective communication within the center.
- Managed office supplies inventory, streamlining procurement processes and reducing costs through vendor negotiations.
- Supported training initiatives for new administrative staff, fostering a cohesive team environment and knowledge sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within the team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Shift Manager
Southside Liquors
Worthington, IN
04.2004 - 03.2015
- Supervised daily operations ensuring compliance with state alcohol regulations.
- Trained and mentored team members on customer service excellence and product knowledge.
- Managed inventory control processes to minimize loss and optimize stock levels.
- Implemented promotional strategies to enhance sales performance and customer engagement.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Union High School
Dugger, IN05-1994
Timeline
Optical Technician
Sullivan Family Eye Care
10.2022 - Current
Administrative Assistant
Harsha Autism Center
03.2015 - 11.2021
Shift Manager
Southside Liquors
04.2004 - 03.2015
High School Diploma -
Union High School