Taylor Ball
Riverview
Summary
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optical Technician
Florida Eye Specialists & Cataract Institute
11.2025 - Current
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Receptionist
Hard Rock Casino
05.2025 - 11.2025
- Managed multi-line phone system, efficiently routing calls to appropriate staff.
- Scheduled and confirmed appointments for office executives, optimizing calendar management.
- Handled customer inquiries by providing information and resolving issues promptly.
- Answered incoming calls, took messages, and transferred calls to relevant departments.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Babysitter
Torie Ball, US
08.2020 - 08.2023
- Promoted language development through engaging reading sessions and storytelling activities.
- Monitored children's play to ensure safety and compliance with guidelines.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to minimize germs.
- Assisted children with homework and special projects across various subjects.
- Taught organization skills, hygiene practices, and sharing by modeling appropriate behavior.
Education
Associate of Science - Exercise Science Pathway
Hillsborough Community College
FL12.2024
High School Diploma - undefined
Center Academy
FL06.2020
Skills
- Customer service
- Analytical Problem Solving
- Time management
- Telephone skills
- Organization skills
- Customer/Client relations
- Appointment scheduling
- Contact lens care
- Product upselling
Certification
- Mental health first aid, National council for mental wellbeing, 02/28/24, 02/28/27
Timeline
Optical Technician
Florida Eye Specialists & Cataract Institute
11.2025 - Current
Receptionist
Hard Rock Casino
05.2025 - 11.2025
Babysitter
Torie Ball, US
08.2020 - 08.2023
High School Diploma - undefined
Center Academy
Associate of Science - Exercise Science Pathway
Hillsborough Community College