CARRIE HALLIDAY
Conroe,TX
Summary
Detail-oriented financial professional specializing in credit and collections. Drives successful accounts receivable management and dispute resolution, fostering team collaboration to achieve results. Skilled in risk assessment and negotiation, enhancing collection outcomes and strengthening customer relationships.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Credit and Collections Specialist
Janel Group, LLC
Houston, TX
12.2025 - Current
- Systems: CargoWise, Dun & Bradstreet, Creditsafe, Nuvo, and Excel, including PivotTables
- · Manage collections for an assigned account portfolio through professional email and phone outreach; document activity in CargoWise and escalate delinquency, bankruptcy, or closure risks to branch and senior management.
- · Evaluate credit, vet applicants, and manage onboarding for new domestic and international customers across Janel Group and its subsidiaries.
- · Managed collections for assigned account portfolio through professional email and phone outreach; documented activity in CargoWise and escalated delinquency, bankruptcy, or closure risks to branch and senior management.
- Handled credit-hold release requests for accounts, informed requestors and stakeholders of approvals and denials.
- · Performed account reconciliations, strengthened customer relationships, assisted Cash Applications with remittance inquiries, and managed monthly PMS duty-invoice collections for assigned accounts.
- · Monitored daily collateral and lockbox activity, managed assigned A/R mailbox inquiries, processed off-platform credit requests, and provided timely, professional customer support.
Accounts Payable/Administrative Assistant
Décor Builders Hardware, Inc.
OAKRIDGE NORTH, TEXAS
04.2025 - 11.2025
- Assisted AP manager with accounts payable duties, including invoicing, researching, and posting to correct GL.
- Gained foundational knowledge in accounts payable processes and procedures.
- Collaborated with team members to streamline accounts payable workflows effectively.
- Maintained organized financial records using accounting software for efficient retrieval.
- Matched invoices with purchase orders and packing lists to confirm accurate shipments and billing functions.
- Assisted in resolving discrepancies between purchase orders and invoices promptly.
- Managed filing system for accounts payable documents, ensuring accessibility and compliance.
- Identified opportunities to streamline processes and improve efficiency in the accounts payable department.
- Updated aging report regularly and tracked open invoices due for payment.
- Managed filing system for accounts payable documents to ensure easy access and compliance.
- Learning the Accounts Payable position as it is a first for me doing this position.
Accounts Receivable/Collections Specialist
Hillier Restoration/Paul Davis Restoration
HOUSTON, TEXAS
09.2023 - 01.2025
- Managed accounts receivable and collections across four franchises in four states, ensuring timely cash flow.
- Reconciled accounts and responded to customer inquiries efficiently.
- Collaborated with franchise presidents to address financial questions.
- Engaged with insurance companies, mortgage firms, and homeowners to resolve claims, enhancing customer satisfaction.
- Administered and modeled Promissory Notes for all locations.
- Coordinated efforts with third-party collections agency and legal counsel.
- Handled financial aspects of jobs over 90 days old to ensure revenue recovery.
Credit Coordinator III
Ferguson Enterprises, LLC
REMOTE
12.2020 - 02.2023
- Evaluated credit applications to determine customer creditworthiness and risk levels.
- Set credit limits for new and existing accounts up to $75K without additional approval.
- Managed Southern Plains portfolio for all Accounts Receivable, Credit, and Collections.
- Executed cash posting and reconciliation efficiently.
- Collaborated with sales teams to resolve discrepancies in customer accounts.
- Monitored overdue accounts and negotiated repayment plans with delinquent customers.
- Maintained accurate records of customer accounts within financial management systems.
- Ensured compliance with consumer protection laws and recommended process improvements.
AR Coordinator
Hempel USA, Inc.
CONROE, TEXAS
03.2017 - 03.2020
- Achieved 10% decrease in DSO in 2019, meeting portfolio goals.
- Streamlined collection processes, enhancing efficiency through automation.
- Managed accounts receivable, including invoicing, collections, and reconciliations.
- Coordinated with clients regarding outstanding payments and billing disputes.
- Conducted financial and credit analysis for annual reviews of established accounts.
- Established credit limits up to $75K before CFO approval.
- Monitored aged accounts receivable to implement proactive communication strategies for reducing delinquencies.
- Developed reports on aging receivables to identify collection trends.
- Maintained accurate records of financial transactions and client communications.
- Developed understanding of client's operations to manage accounts receivable effectively.
- Prepared monthly reports detailing collection activities and account statuses for management review.
Credit and Collections Specialist
Air Liquide Healthcare America
HOUSTON, TEXAS
08.2013 - 03.2017
- Managed assigned accounts to ensure timely collection and resolution of outstanding balances.
- Conducted credit analyses and verified financial statuses of prospective customers per Air Liquide guidelines.
- Processed daily payments via checks, credit cards, and wire transfers accurately.
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Maintained accurate documentation of collection activities in the company's database system.
Education
High School Diploma -
Garfield High School
Garfield, WASkills
- GAAP knowledge
- Financial Analysis
- Credit risk analysis
- Cash Posting and Reconciliation
- Accounts Receivable Management
- Dispute Management
- DSO
- Collections management
- Process improvement
- Customer relationship management
- Remote Work Adaptability
- Time management
- Credit assessment
- Decision-making capacity
- Collection strategies
- Excellent communication
- Professional ethics
- Customer retention
Certification
Notary Public, 06/30/25- can renew at any time
Timeline
Credit and Collections Specialist
Janel Group, LLC
12.2025 - Current
Accounts Payable/Administrative Assistant
Décor Builders Hardware, Inc.
04.2025 - 11.2025
Accounts Receivable/Collections Specialist
Hillier Restoration/Paul Davis Restoration
09.2023 - 01.2025
Credit Coordinator III
Ferguson Enterprises, LLC
12.2020 - 02.2023
AR Coordinator
Hempel USA, Inc.
03.2017 - 03.2020
Credit and Collections Specialist
Air Liquide Healthcare America
08.2013 - 03.2017
High School Diploma -
Garfield High School