Carrie Hansen
GRANBURY,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
17
17
years of professional experience
Work History
Cashier/customer service
Michaels Craft Store
Granbury, Texas
08.2019 - 08.2020
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating craft supplies and provided product information.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Maintained well-organized shelves for optimal product visibility. with merchandise, ensuring proper display of craft products.
- Engaged customers by promoting store events and special offers effectively.
Waitress
Dublin Square
Fort Worth, Texas
08.2017 - 10.2017
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints and inquiries with professionalism and care.
- Provided prompt and friendly service to enhance guest dining experience.
- Managed multiple tables efficiently during peak hours of operation.
- Collaborated with kitchen staff to ensure accurate order delivery.
Office Manager
Texas Auto Outlet
Fort Worth, TX
09.2010 - 08.2012
- Managed daily office operations and maintained a productive work environment.
- Coordinated schedules and appointments for staff and management teams.
- Implemented filing systems to organize documents and improve accessibility.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
House Cleaner/Business Owner
Marvelous Maids
Arlington
01.2007 - 12.2010
- Organized and maintained cleaning supplies for efficient workflow.
- Followed detailed checklists to ensure thorough cleaning tasks were completed.
- Communicated effectively with clients to understand specific cleaning needs.
- Trained new staff on cleaning techniques and safety protocols.
- Managed time effectively to complete multiple cleaning assignments daily.
- Inspected completed work to maintain high cleanliness standards.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Developed customer relationships through excellent service and communication skills.
Waitress/bartender
Reeds
Arlington, Texas
02.2010 - 11.2010
Customer Service Representative/Office Administrative Assistant
Paragon senior care
Fort Worth, TX
09.2005 - 08.2007
- Assisted clients with inquiries about senior care services and programs.
- Coordinated appointments and scheduled consultations for potential clients.
- Maintained accurate records of client interactions and service requests.
- Provided compassionate support to families navigating care options.
- Educated clients about available resources and community support services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Bartender/Waitress
Hurricane Bar & Grill
Carbondale, Colorado
06.2005 - 09.2005
Customer Service Representative
IESI Trash
Fort Worth, TX
09.2003 - 06.2005
- Handled incoming/outgoing calls
- Scheduled residential trash services
- Scheduled commercial trash services
- Assisted customers with service inquiries and account management.
- Resolved complaints through effective communication and problem-solving techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Arlington High School
Arlington, TexasSkills
- Cash register operation
- Customer transaction processing
- POS systems
- Cash handling
- Merchandise restocking
- Stock management
- Product knowledge
- Customer relationship management
- Complaint resolution
- Issue resolution
- Guest inquiries
- Customer service
- Time management
- Multitasking and organization
- Attention to detail
- Effective communication
- Problem solving
- Conflict resolution
- Organizational skills
- Data entry
- Sanitation practices
- Basic math
- Patience and empathy
- Liquor regulations and compliance
- Guest inquiries
- Customer service
Timeline
Cashier/customer service
Michaels Craft Store
08.2019 - 08.2020
Waitress
Dublin Square
08.2017 - 10.2017
Office Manager
Texas Auto Outlet
09.2010 - 08.2012
Waitress/bartender
Reeds
02.2010 - 11.2010
House Cleaner/Business Owner
Marvelous Maids
01.2007 - 12.2010
Customer Service Representative/Office Administrative Assistant
Paragon senior care
09.2005 - 08.2007
Bartender/Waitress
Hurricane Bar & Grill
06.2005 - 09.2005
Customer Service Representative
IESI Trash
09.2003 - 06.2005
Arlington High School