Carrie Harris
Administrative Assistant
Summary
Experienced Administrative Assistant with over 5 years of experience in [Education]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
FC Associate
Amazon Fulfillments
Fall River, MA
07.2019 - Current
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Pulled 300 orders quickly to maintain demanding productivity an Operator using a Picker.
- Collaborated with cross-department training within warehousing operations dealing with packed order items.
Personal Assistant
Old Colony Elder Services
Brockton, MA
10.2017 - 05.2019
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Enhanced patient recovery through effective communication and collaboration with healthcare team members.
- Improved patient comfort by providing attentive and personalized care tailored to individual needs.
Professional Car Detailed
Omni Career Search - Dollars/Thrifty Rental A Car
East Boston, MA
06.2017 - 07.2017
- Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Administrative Assistant/ Event Coordinator
Massachusetts Institute of Technology
Cambridge, MA
11.2016 - 12.2016
- Optimized calendar management for Event Planner for visiting Professor to the Center of Environmental Health Sciences by scheduling appointments.
- Conducted research papers dealing with grant-funded into Excel spreadsheet for project proposals, compiling information that supported using the PubMed.org.
- Organized office events for visiting guest speaker such as promoting a positive company culture and boost employee morale.
- Checked weekly purchase order and tracked the status of pending requested for reconciled.
Sales Associate
Robert Half Office Team - Allen Edmond's Shoe Corp
Boston, MA
10.2016 - 10.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Product Sales Specialist
Randstad Staffing - Girl Scouts of Eastern Mass
Boston, MA
08.2016 - 09.2016
- Filled and processed cookie orders for troops, volunteers, organized input orders, and processed payments to the cupboard council database.
- Inventory/stock over 30 boxes of cookies on a daily basis, report to the Manager to replenishment on weekly supplies.
- Followed the guidelines on return policy for the cupboard and provided excellent customer service.
Customer Service Representative
Randstad Staffing - Comcast Service Center
Malden, MA
05.2016 - 07.2016
- Showed customers how to pay their bill through the Kiosk Machine.
- Received over 75 equipment from customers disconnect services.
- Restocked equipment for previous/new customers for new emerging trends to our promote items.
Online Customer Service Assistant
Randstad Staffing - Simple Tuition/ValorBooks
Boston, MA
03.2015 - 06.2015
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
Administrative Assistant
Randstad Staffing - Dana-Farber Cancer Institute
Boston, MA
12.2014 - 03.2015
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
J.H. Rose High
Greenville, NC 08.1984 - 06.1986
Associate of Applied Science - Business Computer Programming
Pitt Community College
Winterville, NC 08.1986 - 08.1989
Bachelor of Science - Industrial Technology
East Carolina University
Greenville, NC 06.2001 - 03.2009
Skills
Customer assistance
Clerical support
Inventory control
Shipping and receiving
Billing and invoicing
Order fulfillment
Retail merchandising
Product knowledge
Reservation planning
Supervision
Timeline
FC Associate
Amazon Fulfillments
07.2019 - Current
Personal Assistant
Old Colony Elder Services
10.2017 - 05.2019
Professional Car Detailed
Omni Career Search - Dollars/Thrifty Rental A Car
06.2017 - 07.2017
Administrative Assistant/ Event Coordinator
Massachusetts Institute of Technology
11.2016 - 12.2016
Sales Associate
Robert Half Office Team - Allen Edmond's Shoe Corp
10.2016 - 10.2016
Product Sales Specialist
Randstad Staffing - Girl Scouts of Eastern Mass
08.2016 - 09.2016
Customer Service Representative
Randstad Staffing - Comcast Service Center
05.2016 - 07.2016
Online Customer Service Assistant
Randstad Staffing - Simple Tuition/ValorBooks
03.2015 - 06.2015
Administrative Assistant
Randstad Staffing - Dana-Farber Cancer Institute
12.2014 - 03.2015
Bachelor of Science - Industrial Technology
East Carolina University
06.2001 - 03.2009
Associate of Applied Science - Business Computer Programming
Pitt Community College
08.1986 - 08.1989
High School Diploma -
J.H. Rose High
08.1984 - 06.1986