Carrie Holliday
Horseheads
Summary
Dynamic Licensed Optician and Retail Supervisor at Visionworks, adept at enhancing customer satisfaction through expert frame selection and precise optical measurements. Proven ability to manage inventory effectively while ensuring compliance with HIPAA regulations. Strong interpersonal communication skills foster lasting patient relationships, driving sales and promoting optical health education.
Overview
19
19
years of professional experience
Work History
Licensed Optician/ Retail Supervisor
Visionworks
Elmira NY
09.2007 - Current
- Guided patients in selecting and fitting frames to enhance comfort and aesthetic appeal.
- Performed comprehensive visual acuity tests to ensure accurate determination of prescription needs.
- Managed inventory of eyewear products to support efficient operations and maintain product availability.
- Provided education to patients regarding proper lens care techniques to enhance optical health.
Education
High School Diploma -
Horseheads Senior High School
Horseheads, NY06.1996
Skills
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
- Optical dispensing
- Insurance verification
- Frame selection
- Retail sales
- Optical orders
- Eyewear brands
- Optical equipment maintenance
- Prescription interpretation
- Contact lens
- Transaction processing
- Corrective lens options
- Product upselling
- Eyewear trends
- Eyewear adjustments
- Ocular anatomy proficiency
- Pupil distance measurement
- Optical billing
- Frame fitting
- Progressive lenses
- Lab ordering
- Eyeglass repair
- Multifocal lenses
- Insurance billing
- Order preparation
- Supply management
- Display building
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Fittings
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Verifying prescriptions
- Frame repair
- Visual field testing
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient education
- Patient confidentiality
- Insurance approvals
- Prescription verification
- Relationship building
- Professional ethics
- Product knowledge
- Customer relationship management
- Professionalism
- Interpersonal communication
- Inventory management
Timeline
Licensed Optician/ Retail Supervisor
Visionworks
09.2007 - Current
High School Diploma -
Horseheads Senior High School