Carrie Johnson
Clinton,TN
Summary
Dynamic customer service professional with a proven track record at Foundever Call Center, excelling in active listening and critical thinking. Adept at processing prior authorization requests and enhancing guest experiences, I leverage data entry skills to drive efficiency and satisfaction, consistently resolving issues and improving service quality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever Call Center
04.2025 - 11.2025
- Assisted customers with inquiries and resolved issues promptly.
- Utilized CRM software to document interactions and track customer feedback.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Handled high call volumes while maintaining professionalism and empathy.
Prior Authorization Representative
Alorica WAH
07.2020 - 03.2025
- Processed prior authorization requests efficiently, ensuring compliance with insurance guidelines.
- Coordinated communication between healthcare providers and insurance companies to resolve authorization issues.
- Reviewed medical necessity documentation for accuracy and completeness to expedite approvals.
- Trained new staff on procedures and software tools for effective case management.
Cashier
HY VEE
12.2019 - 07.2020
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout areas to enhance customer flow.
- Trained new cashiers on register operations and customer service protocols.
Front Desk Clerk
Staybridge Suites Hotel
08.2006 - 04.2017
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions.
- Coordinated room assignments, optimizing occupancy rates and guest satisfaction.
- Implemented customer feedback protocols, enhancing service quality and guest experience.
Education
Medical Assistant - Medical Assistence
MTI TECHNICAL INSTITUTE
Moline, IL06-2018
High School Diploma -
Moline Sr High School
Moline, IL06-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Licensed Medical Assistant 2018-2020
Timeline
Customer Service Representative
Foundever Call Center
04.2025 - 11.2025
Prior Authorization Representative
Alorica WAH
07.2020 - 03.2025
Cashier
HY VEE
12.2019 - 07.2020
Front Desk Clerk
Staybridge Suites Hotel
08.2006 - 04.2017
Medical Assistant - Medical Assistence
MTI TECHNICAL INSTITUTE
High School Diploma -
Moline Sr High School