Carrie Lafontaine
Winfield,MO
Summary
Versatile manager with deep experience leading teams in retail and property environments. Strong background in scheduling, policy enforcement, inventory control, and service recovery. Focused on improving day-to-day operations while supporting employee engagement and customer retention.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Manager
Blue Vapor
Ballwin, MO
01.2020 - 09.2026
- Directed daily store operations, ensuring consistent service, staffing, and workflow execution.
- Trained sales associates on product knowledge, compliance requirements, and customer service standards.
- Monitored inventory levels, coordinated replenishment, and reduced stock shortages.
- Implemented merchandising standards to maintain organized, compliant, and visually appealing sales floor.
- Resolved escalated customer issues quickly, preserving satisfaction and repeat business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Le Coeur Du Monde Apartments
St Louis, MO
03.2012 - 01.2020
- Scheduled team coverage based on sales patterns, labor needs, and store priorities.
- Reviewed sales trends and operational reports to identify process improvements.
- Enforced company policies and regulatory procedures to support safe, compliant operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Property Manager
Sullivan Place Apartments
St Louis, MO
05.2009 - 03.2012
- Directed daily property operations, ensuring consistent resident service and workflow coordination.
- Oversaw leasing activities, including applications, screenings, renewals, and move-in processing.
- Managed rent collection, delinquency follow-up, and account reconciliation with accuracy.
- Coordinated maintenance requests, vendor scheduling, and urgent repairs to protect property standards.
- Conducted inspections, documented unit conditions, and resolved safety and compliance issues.
- Supervised onsite staff, assigned priorities, and improved consistency across property functions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Property Manager
Peine Lakes Apartments
Wentzville, MO
08.2005 - 05.2009
- Negotiated vendor services and monitored contract performance for cost-effective operations.
- Developed resident retention strategies through prompt communication and issue resolution.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Education
High School Diploma -
Warrenton High School
Warrenton, MOSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Task delegation
- Relationship building
- Conflict resolution
- Policy implementation
Accomplishments
Leasing Agent of the year 2005
Property Manager of the year 2006/2009
Certification
NALP certified
Section 42 certified
Timeline
Manager
Blue Vapor
01.2020 - 09.2026
Manager
Le Coeur Du Monde Apartments
03.2012 - 01.2020
Property Manager
Sullivan Place Apartments
05.2009 - 03.2012
Property Manager
Peine Lakes Apartments
08.2005 - 05.2009
High School Diploma -
Warrenton High School